Ontrak
ontrak.com ↗In their words
“Ontrak members rated contracted healthcare providers with a Net Promoter Score of 71 in 2020, supporting a national contract with LifeStance Health.”
“• Record high member satisfaction levels demonstrated by an industry leading Q4 2020 Net Promoter Score of 80 for our Ontrak program versus an NPS of 74 in Q3 2020.”
“Terren Peizer, Chairman and CEO of Catasys, commented, “Our record expansion of members currently enrolled in OnTrak and our care team’s Q1 NPS of 79 speaks to the care that our health plan partner’s members are receiving and valuing.” Mr.”
Disclosed NPS over time
Every Net Promoter Score Ontrak has published, by date.
NPS disclosures (6)
“We are proud of our value proposition and ROI generation capabilities, including our NPS score of 77, improved GAD-7 and PHQ-9 scores of 41%-64% after nine months in our program, medical cost savings reduction of 43% and inpatient admissions reduction…
Ontrak members rated contracted healthcare providers with a Net Promoter Score of 71 in 2020, supporting a national contract with LifeStance Health.
• Record high member satisfaction levels demonstrated by an industry leading Q4 2020 Net Promoter Score of 80 for our Ontrak program versus an NPS of 74 in Q3 2020.
Ontrak's pilots for its national health plan programme demonstrated strong ROI and Net Promoter Score results exceeding expectations.
Our second national health plan customer has expanded their business with us nationwide, Q2 Net Promoter Score ratings of our Ontrak Program and Care Coaches demonstrate that customer loyalty has reached record highs at 77 and 83 respectively, and we…
Terren Peizer, Chairman and CEO of Catasys, commented, “Our record expansion of members currently enrolled in OnTrak and our care team’s Q1 NPS of 79 speaks to the care that our health plan partner’s members are receiving and valuing.” Mr.
Retention disclosures (0)
No retention figures yet.
Lighthouse companies in Health insurers & care providers
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.