NPS Intelligence (beta)

We delight consumers with a superior experience as evidenced by our average Net Promoter Score, or NPS, of 90 across our membership base over the twelve months ended December 31, 2022 and our key primary care-related Healthcare Effectiveness Data and…

Failure to maintain these standards or negative publicity related to our technology solutions, regardless of its accuracy, may reduce our overall NPS, harm our reputation and 81 cause us to lose current or potential members, enterprise clients or partners.

Failure to maintain these standards or negative publicity related to our technology solutions, regardless of its accuracy, may reduce our overall NPS, harm our reputation and cause us to lose current or potential members, enterprise clients or partners.

Failure to maintain these standards or negative publicity related to our technology solutions, regardless of its accuracy, may reduce our overall NPS, harm our reputation and cause us to lose current or potential members, enterprise clients or partners.

We delight consumers with a superior experience as evidenced by our average Net Promoter Score, or NPS, of 90 across our membership base over the twelve months ended December 31, 2021 and our key primary care-related Healthcare Effectiveness Data and…

Failure to maintain these standards or negative publicity related to our technology solutions, regardless of its accuracy, may reduce our overall NPS, harm our reputation and cause us to lose current or potential members, enterprise clients or partners.

…Consumers Employers & Payers Providers Health Networks 51% Dissatisfied with Consumer Experience 0-1 8-45% Net Promoter Score(1) Day wait for appointment Virtual care typically within minutes Employer savings (3) 33% Lower ER Costs (3) 100%…

Failure to maintain these standards or negative publicity related to our technology solutions, regardless of its accuracy, may reduce our overall NPS, harm our reputation and cause us to lose current or potential members, enterprise clients or partners.

Word-of-mouth also helps drive Iora’s growth, as 18% of new patients in mature markets have come through existing patient referrals, driven in part by Iora’s 78 Net Promoter Score, or NPS, as of March 2021.

Word-of-mouth also helps drive Iora’s growth, as 18% of new patients in mature markets have come through existing patient referrals, driven in part by Iora’s 78 Net Promoter Score, or NPS, as of March 2021.

Failure to maintain these standards or negative publicity related to our technology solutions, regardless of its accuracy, may reduce our overall NPS, harm our reputation and cause us to lose current or potential members, enterprise clients or partners.

We delight consumers with a superior experience as evidenced by our average Net Promoter Score, or NPS, of 90 over the twelve months ended December 31, 2020 and our key primary care-related Healthcare Effectiveness Data and Information Set (“HEDIS”)…

Failure to maintain these standards may reduce our overall NPS, harm our reputation and cause us to lose members. Moreover, negative publicity related to our technology solutions, regardless of its accuracy, may further damage our business by affecting…

Failure to maintain these standards may reduce our overall NPS, harm our reputation and cause us to lose members. Moreover, negative publicity related to our technology solutions, regardless of its accuracy, may further damage our business by affecting…

We delight consumers with a superior experience as evidenced by our average Net Promoter Score, or NPS, of 90 over the twelve months ended March 31, 2020 and our key primary care related Healthcare Effectiveness Data and Information Set, or HEDIS,…

We delight consumers with a superior experience as evidenced by our average NPS of 90 over the twelve months ended December 31, 2019 and our key primary care related HEDIS quality measures.

We delight consumers with a superior experience as evidenced by our average Net Promoter Score, or NPS, of 90 over the twelve months ended September 30, 2019 and our 90th percentile results on key primary care related Healthcare Effectiveness Data and…

We delight consumers with a superior experience as evidenced by our average Net Promoter Score, or NPS, of 90 over the twelve months ended September 30, 2019 and our 90th percentile results on key primary care related Healthcare Effectiveness Data and…

Retention rate (consumer members): 89% (twelve months ended September 30, 2019) — “89% retention rate across our consumer members”

Retention rate (enterprise clients): 97% (twelve months ended September 30, 2019) — “97% retention rate across our enterprise clients”