DocGo Inc.
docgo.com ↗In their words
“In Q1, DocGo Inc.'s mobile health net promoter score was 86. Which is substantially higher than the healthcare industry average NPS of 58.”
“We enjoy strong relationships with an enviable roster of customers and have a patient Net Promoter Score of 85 that speaks volumes about the quality of our service delivery and have a positive employee-centric company culture as evidenced by our awards…”
“On a scale from negative 100 to 100, our on-demand customer NPS for Q2 was an 89. Additionally, over the trailing 12 months, our employee retention has improved by over 100%.”
Disclosed NPS over time
Every Net Promoter Score DocGo Inc. has published, by date.
NPS disclosures (13)
Our Mobile Health Services NPS score for the year ended December 31, 2025 was 92, which is a testament to the value of our services. Transportation Services DocGo’s digitally-enabled medical transportation solutions are offered under our Ambulnz brand.
DocGo earnings call highlights strong Net Promoter Score as a positive performance indicator.
In Q1, DocGo Inc.'s mobile health net promoter score was 86. Which is substantially higher than the healthcare industry average NPS of 58.
Perhaps, most impressively, is that our Net Promoter Score (NPS) in the fourth quarter was 86 for our care gap closure programs. To put that in perspective, in healthcare, above 30 is deemed good, and above 70 is deemed world class.
Our Mobile Health Services NPS score for the year ended December 31, 2024 was 87, which is a testament to the value of our services. Transportation Services DocGo’s digitally-enabled medical transportation solutions are offered under our Ambulnz brand.
DocGo's 2024 mobile health Net Promoter Score reached 86, demonstrating strong customer satisfaction.
We enjoy strong relationships with an enviable roster of customers and have a patient Net Promoter Score of 85 that speaks volumes about the quality of our service delivery and have a positive employee-centric company culture as evidenced by our awards…
Our Mobile Health Services NPS score for the year ended December 31, 2023 was 81, which is a testament to our customers’ strong perception regarding the value of our services.
On a scale from negative 100 to 100, our on-demand customer NPS for Q2 was an 89. Additionally, over the trailing 12 months, our employee retention has improved by over 100%.
This program's appeal is further validated by an exceptionally strong customer Net Promoter Score. In a recent survey, nearly all patients who have used the service report that they would recommend the service to a friend and plan to use the service again.
Our Q4 mobile health NPS score was 76, which is a testament to our customers’ strong perception regarding the value of DocGo’s services. Transportation Services DocGo’s digitally-enabled medical mobility solutions are offered under the Ambulnz brand.
Our Q2 mobile health NPS score was an impressive 77, which is a Testament to our customer strong perception regarding the value of DocGo’s service.
…© 2 0 2 1 A l l R i g h t s R e s e r v e d – D o c G o 25 Quality Employed Providers Improved loyalty to company Improved facility NPS Improved insurance rates 2,000+ highly trained providers Employed mobile providers consisting of - EMTs (1,300+) -…
Retention disclosures (0)
No retention figures yet.
Lighthouse companies in Health insurers & care providers
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.