Surgery Partners, Inc.
In their words
“We're pleased to report that Surgery Partners has achieved best-in-class net promoter scores in both patient and physician satisfaction, achieving scores of 91 and 81, respectively.”
“This has resulted in an average patient net promoter score of 94, based on patient satisfaction surveys conducted from December 2019 to May 2020.”
“- Way JVs Facility Facility Payors OR Health Systems Facilities Services 3 © 2021 Surgery Partners – Confidential & Proprietary Information …Which Results in Highly Satisfied Physicians… 26 Physician Net Promoter Score Note: Survey conducted in 2015;”
Disclosed NPS over time
Every Net Promoter Score Surgery Partners, Inc. has published, by date.
NPS disclosures (6)
This has resulted in an average patient net promoter score of 94, based on patient satisfaction surveys conducted from December 2019 to May 2020.
…- Way JVs Facility Facility Payors OR Health Systems Facilities Services 3 © 2021 Surgery Partners – Confidential & Proprietary Information …Which Results in Highly Satisfied Physicians… 26 Physician Net Promoter Score Note: Survey conducted in 2015;
This has resulted in an average patient net promoter score of 94, based on patient satisfaction surveys conducted from December 1 Table of Contents 2019 to May 2020.
Surgery Partners has a patient net promoter score of 94, higher than the scores for Apple and Costco.
Surgery Partners reports patient Net Promoter Score of 91 and physician NPS of 89.
We're pleased to report that Surgery Partners has achieved best-in-class net promoter scores in both patient and physician satisfaction, achieving scores of 91 and 81, respectively.
Retention disclosures (0)
No retention figures yet.
Lighthouse companies in Health insurers & care providers
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.