Vocera Communications, Inc.
vocera.com ↗In their words
“Renewal rate well above 95%, our software maintenance and support revenue grew 21%”
“Renewal rate well above 95.5. Our software maintenance and support revenue grew 16%”
“Renewal rate well above 95%, our software maintenance and support revenue growth accelerated to 23%”
NPS disclosures (5)
Meanwhile, we continued to maintain extremely high customer loyalty within our installed base, as measured by our maintenance renewal rates and Net Promoter scores, and our customers view us as a trusted partner.
We also continue to maintain extremely high customer loyalty within our installed base, as measured by our maintenance renewal rates and Net Promoter scores, and our customers view us as a trusted partner. •
Do you have any metrics on net promoter score, do you have any numbers that you can share in how that's trending?
We continue to maintain extremely high customer loyalty within our installed base, as measured by our maintenance renewal rates and Net Promoter scores, and our customers view us as a trusted partner.
We continue to maintain extremely high customer loyalty as measured by our maintenance renewal rates and customer net promoter scores and our customers view us as a trusted partner.
Retention disclosures (6)
Retention rate: 95% (FY2019) — “with a renewal rate well above 95%, our software maintenance and support revenue was up”
Retention rate: 95% (Q4 2018) — “renewal rate well above 95%, our software maintenance and support revenue grew 21%”
Retention rate: 95.5% (Q1 2018) — “renewal rate well above 95.5. Our software maintenance and support revenue grew 16%”
Retention rate: 95% (Q4 2017) — “renewal rate well above 95%, our software maintenance and support revenue growth accelerated to 23%”
Retention rate (software maintenance and support): 95% (Q4 2016) — “With the sizable increase in our customer base this year and a renewal rate well above 95%, our software, maintenance and support revenue grew 17%.”
Retention rate (software maintenance and support): 95% (Q1 2016) — “Our software maintenance and support revenue grew 11% as a result of an expanded customer base and a renewal rate above 95%.”
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.