NPS Intelligence (beta)

BetterHelp has consistently driven strong user satisfaction, evidenced by our consistently high net promoter scores. The scale of our data and provider network, powered by our data science capabilities, creates a competitive advantage for us in…

And it's because this is a consumer-oriented business, regardless of whether it's cash pay or the insurance is paying, we want to make sure we maintain that strong Net Promoter Score and experience.

Its high net promoter score of over 70 is reflective of its consumer orientation, including the ability to match over 90% of users with a therapist in 48 hours or less through a network of over 35,000 therapists.

What we've also talked about is just continuing to improve the core platform and user experience across the board and in the U.S., this is a product and a platform with high NPS.

BetterHelp has become the largest direct-to-consumer virtual therapy business of its kind, by addressing an unmet need and serves over 1 million people per year, and with a consumer Net Promoter Score of over 70.

Teladoc Health serves over 1 million unique individuals annually and has achieved a net promoter score of over 70.

The business is serving well over 1 million unique individuals on an annual basis and has a net promoter score of over 70. While it is resonating with consumers who are paying out of pocket for the services today, the operating environment remains…

…that, we look at a number of other things that inform the user experience as well as the provider experience, the provider NPS, the user -- the NPS, all of which, by the way, continue to remain very strong because of the strong experience that…

What we've proven now is that we can drive actually greater physician productivity at higher consumer Net Promoter Scores and equal to better clinical integration of all of our products when we do that with an employed physician model.

Primary360 members are reporting high satisfaction with NPS scores currently in the 70s, a strong vote of confidence. Members who have engaged with Primary360 this year are connecting with care teams at a rate greater than once every 3 months, a result…

Livongo by Teladoc Health members reported higher satisfaction and improved net promoter scores.

Reflects net promoter score across Teladoc Health products and services 76M Members1 12K+ Clients 60+ NPS4 10K Providers2 18M+ Estimated 2021 Visits / Sessions3 #1 In App Downloads #1 JD Power 800K Connected Devices 2B Data Points 5K Employees Sources:…

…For example, we find that the Net Promoter Score for someone's first visit is a strong leading indicator of future usage. And a positive initial experience creates stickier relationships with our members.

Teladoc's members love the service, reflected in its Net Promoter Score of more than 60, considered excellent.

Teladoc is loved by customers with an NPS of 95, and 76% of consumers are interested in virtual care services.

We’re seeing over 30% consumer engagement and incredibly high satisfaction with an NPS of over 90. Over 40% of hypertension and pre-hypertension diagnoses and over 25% of diabetes and pre-diabetes diagnoses made by our clinicians have been first time…

Teladoc's virtual primary care programme earned a 90-plus Net Promoter Score.

Teladoc Health projects stickier clients with over 5 points increase in net promoter score and 60% higher utilization.

…consumer experience and strong client relationships Empowers Members and Strengthens Relationships Average Member Net Promoter Score (NPS) 1 + 64 125 % 2Q20 YoY Revenue Growth 113 % 2Q20 YoY Growth in Diabetes Members Client Retention Rate 1 94 % 75…

We feel very strongly that it will be materially higher than it’s been in the past and the satisfaction rates and the net promoter scores that we see from the new members who are using our service for the first time give us tremendous confidence around…

Retention rate (Integrated Care): 90% (Q2 2024) — “our client retention rate being over 90%.”

Retention rate (Integrated Care): 90% (Q3 2023) — “client retention there continues to be in the 90s.”

Retention rate: 90% (Q3 2020) — “client retention rates continue to be very, very strongly in the 90s.”

Retention rate (Livongo): 94% (2Q20) — “Client Retention Rate 94 %”

Retention rate: 90% (2020) — “> 90 % Client Retention Rate”

Retention rate: 97% — “97% Client Retention Rate”

Retention rate: 95% (H1 2016) — “for the first half of 2016, we have returned to our historical customer retention rates of over 95%”

Net revenue retention: 109% (3-year average) — “a 10 9 % annual net dollar retention rate among our Clients on average over the last three years”

Net revenue retention: 104% (3-year average) — “a 104% annual net dollar retention rate among our Clients on average over the last three years”

Net revenue retention (Clients): 104% (3-year average) — “104% annual net dollar retention rate among our Clients on average over the last three years”