NPS Intelligence (beta)

…is supported by a 40-basis point year over year improvement in our already strong retention rate, which together with a 200-basis point year over year improvement in Net Promoter Score (NPS), demonstrate increased patient satisfaction and engagement •

Aiding this patient growth is improved patient satisfaction, which increased Net Promoter Score (NPS) 200 basis points year over year o Improvement supported by national, market and clinic level activities to enhance the new patient onboarding journey…

We received a best-in-class Net Promoter Score

We improved our transactional net promoter score. So this is a measure of customer service when members interact with our service center or contact center.

Humana reports Medicare Advantage members receiving value-based care achieved a 13-point higher Net Promoter Score.

…CenterWell’s Net Promoter Score has increased 250 basis points year over year, reflecting sustained improvements in patient experience and satisfaction 4 Exhibit 99.3 Humana Inc.

RBC Capital Markets highlighted strong net promoter scores and high membership retention at Humana as encouraging signs ahead of a 2028 earnings revival.

…A driver of patient growth is improved patient satisfaction: our CenterWell PCO Net Promoter Score increased 250 basis points year over year •

Aiding this patient growth is improved patient satisfaction, which increased Net Promoter Score (NPS) 120 basis points year over year o Improvement supported by enhanced patient experience data intelligence which creates the ability to convert…

Humana achieved a 28% improvement in net promoter scores through speech analytics implementation.

…Weighting Minimum (50%) Target (100%) Maximum (200%) (2) Results Adjusted EPS 50% $27.00 $28.00 $29.00 $26.09 Net Promoter Score (NPSr) (1) 15% 1.1% below 2022 performance (YoY) 1.7% - 12.1% above 2022 performance 14.9% above 2022 performance…

Our industry-leading Star Ratings for the sixth consecutive year, our strong Net Promoter Scores, and our numerous awards for customer experience are a testament to our commitment to the health, well-being, and satisfaction of our customers and to our…

Patient satisfaction scores continue to reflect the quality of care delivered with Net Promoter Scores averaging 82 nationally. And we are proud of our quality scores which are tracking ahead of last year's trajectory with a 4.5 star performance…

And as you can see from our Net Promoter Score and the continued accolades we get from third-parties that we have -- are leading the industry in all those areas.

…Performance Rate Performance Weighting Under Plan Adjusted EPS 50% $22.20 $24.00 $25.80 $25.24 168.89% 84.44% Net Promoter Score (NPSt) (1) 14% 50% 100% 200% 150.00% 150.00% 21.00% Membership Growth 14% 270,000 350,000 - 375,000 455,000 156,000…

We also saw an improvement of 930 basis points in our Net Promoter Score this past year, reflecting our ongoing efforts to enhance the customer experience.

…remaining focused on quality, as evidenced by 97 percent of our Medicare Advantage members in plans rated 4-stars or higher, and delivering a leading customer experience with our Net Promoter Score improving 930 basis points in 2021, ” said Bruce D.

Further, our relentless focus on consumer centricity has led to an all-time high net promoter scores for our retail organization, contributing to Medicare Advantage membership growth and resulted in an external recognition of Humana as an industry…

Our small group commercial medical pipeline volume is back in-line with pre-COVID levels, and our net promoter scores for our large group medical accounts were at a record high for first quarter performance.

…(100%) Maximum (200%) Results Funding Rate Total Payout Adjusted EPS 50% $17.11 $18.50 $19.89 $18.75 118% 59.0% Net Promoter Score (NPSt) 20% 50% 100% 200% 200% 200% 40.0% Membership Growth 20% 225,000 325,000 425,000 377,000 152% 30.4% Strategic…

Good star scores received, and four and above, and we see good Net Promoter scores, but it does not compare to the outcomes that we see in the clinic side.

Our associate engagement scores remain best in class and our net promoter scores continue to be strong. Now turning to our financial performance.

Humana CEO compensation is tied to performance metrics including Net Promoter Score.

Through the execution of certain quality improvement strategies, during 2019 we exceeded our Net Promoter Score (NPSt) goal and achieved a performance increase of 9.4% over 2018.

The higher compensation accruals resulted from our continued strong performance, including customer satisfaction as measured by the net promoter score, along with higher than anticipated individual Medicare Advantage membership growth.

"You’ll find evidence of these efforts in our improved Net Promoter Score - and in the related, and numerous, awards we received for customer experience.

Humana ranked No. 1 in customer service among health insurance companies based on Net Promoter Score.

…of positive outcomes as a result of our discipline and focus in these areas including improvements in quality as reflected in our strong Star scores and CMS program audit results, and the experience of our members, with increased net promoter scores.

The higher accruals resulted from the continued strong performance of the company, including improved customer satisfaction as measured by its net promoter score, along with higher than anticipated individual Medicare Advantage membership and Adjusted…

…Net Promoter Score had a year over year improvement of approximately 9% • Received a 5-star rating on two MA contracts in Florida and Tennessee •

Humana topped member satisfaction and Net Promoter Score rankings using standard NPS methodology.

You see it not only in our recently released Star scores including two 5-star contracts in key markets, but also in higher Net Promoter Scores and improved productivity.

Humana continues to drive Net Promoter Score for pharmacy consumers through ongoing service focus.

“Our strong 2018 financial results are testimony to the underlying improvement in our operating metrics, like Net Promoter Score, digital self-service utilization and call transfer reduction, and to the growing effectiveness of our national and local…

This shows up in our earnings results, in the trajectory of our membership growth, and also in the strength of our brand as we continue to make great strides in improving the experience of our members as evidenced by the increase in our NPS and also our…

And our focus on and commitment to improving the member experience continue to pay off as we this year saw significant improvement in our Stars results as well as our Net Promoter Scores which increased by 500 basis points,” said Bruce D.

These results include: a 5% reduction in admissions per 1,000, a 24% decrease in re-admissions per 1,000, positive trends in member satisfaction with an improved Net Promoter Score and improved Star Scores associated with the patient experience.

For Medicare Advantage through June 30, we have improved our relationship Net Promoter Score by more than 500 basis points and our transactional Net Promoter Score by more than 700 basis points.

Humana monitors both transactional (NPS-T) and relationship (NPS-R) net promoter score data to evaluate health care through the consumer lens.

Humana measures Net Promoter Score at enterprise (NPSr) and channel (NPSt) levels as part of digital transformation strategy.

Humana and IBM partnership leverages AI-driven conversational solutions to enhance customer service and improve retention in healthcare.