Livongo Health, Inc.
livongo.com ↗In their words
“The way our members live, put them in control of managing their condition, and give them an experience that they don’t just like, but love (evidenced by our average Livongo for Diabetes member Net Promoter Score, or NPS, of +64 as of December 31, 2019).”
“The way our members live, put them in control of managing their condition, and give them an experience that they don’t just like, but love (evidenced by our average Livongo for Diabetes member Net Promoter Score, or NPS, of +64 as of December 31, 2019).”
“Into the way they live, put them in control of managing their condition, and give them an experience that they don’t just like, but love (evidenced by our average Livongo for Diabetes member Net Promoter Score, or NPS, of +64 as of December 31, 2019).”
Disclosed NPS over time
Every Net Promoter Score Livongo Health, Inc. has published, by date.
NPS disclosures (12)
…the way our members live, put them in control of managing their condition, and give them an experience that they don’t just like, but love (evidenced by our average Livongo for Diabetes member Net Promoter Score, or NPS, of +64 as of December 31, 2019).
…the way our members live, put them in control of managing their condition, and give them an experience that they don’t just like, but love (evidenced by our average Livongo for Diabetes member Net Promoter Score, or NPS, of +64 as of December 31, 2019).
…into the way they live, put them in control of managing their condition, and give them an experience that they don’t just like, but love (evidenced by our average Livongo for Diabetes member Net Promoter Score, or NPS, of +64 as of December 31, 2019).
Livongo Health cited for high Net Promoter Scores, innovative solutions and market potential in investment analysis.
Our solutions use smart connected net promoter score devices, personalized digital guidance, and 24x7x365 access to healthcare Members are healthier. professionals, making it easier for people DIABETES1 HYPERTENSION1 to stay healthy.
Livongo Health was noted for very high net promoter scores and diversification across chronic conditions.
We fit into the way our members live, put them in control of managing their condition, and give them an experience that they don’t just like, but love (evidenced by our average member NPS of +64 as of December 31, 2018).
Livongo Health cited its enviable net promoter scores as evidence of its member-focused subscription model and strong customer outcomes.
We fit into the way our members live, put them in control of managing their condition, and give them an experience that they don’t just like, but love (evidenced by our average member NPS of +64 as of December 31, 2018).
We fit into the way our members live, put them in control of managing their condition, and give them an experience that they don’t just like, but love (evidenced by our average member Net Promoter Score, or NPS, of +64).
We fit into the way our members live, put them in control of managing their condition, and give them an experience that they don’t just like, but love (evidenced by our average member Net Promoter Score, or NPS, of +64).
We fit into the way our members live, put them in control of managing their condition, and give them an experience that they don’t just like, but love (evidenced by our average member Net Promoter Score, or NPS, of +64).
Retention disclosures (5)
Retention rate (clients with at least one year tenure): 94.2% (year ended December 31, 2019) — “Our retention rate for clients who have been with us for at least one year as of December 31, 2019 and 2018 was 94.2%”
Net revenue retention (clients with at least one year tenure): 111.5% (year ended December 31, 2019) — “dollar-based net expansion rate, which for clients who had been clients for at least one year was 111.5%”
Churn: 2% (FY2018) — “average monthly member churn for 2018 was approximately 2%”
Net revenue retention: 113.8% (FY2018) — “dollar-based net expansion rate of 113.8% as of December 31, 2018”
Retention rate: 95.9% (FY2018) — “retention rate for clients who have been with us since December 31, 2017 was 95.9%”
Lighthouse companies in Health insurers & care providers
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.