Tivity Health
tivityhealth.com ↗In their words
“No cost to the members 17-year average tenure of top 5 payor relationships 96% member satisfaction for past 6 years Net Promoter Score increased to 83 from 81 Over 12,500 certified SilverSneakers instructors Over 22,000 locations, with average…”
“With 70 premier health plans, with access to greater than 50% of Medicare Advantage lives at no cost to the members Long-term health plan relationships > 94% member satisfaction for past 6 years and Net Promoter Score of 81 Over 12,500 certified…”
“295K currently enrolled in Prime® Fitness SilverSneakers® is most recognized senior wellness/fitness brand for over 26 years, with net promoter score of 81 SilverSneakers GO app is one of Apple’s top 200 free apps Expanded marketing in digital and TV…”
Disclosed NPS over time
Every Net Promoter Score Tivity Health has published, by date.
NPS disclosures (6)
…no cost to the members 17-year average tenure of top 5 payor relationships 96% member satisfaction for past 6 years Net Promoter Score increased to 83 from 81 Over 12,500 certified SilverSneakers instructors Over 22,000 locations, with average…
…with 70 premier health plans, with access to greater than 50% of Medicare Advantage lives at no cost to the members Long-term health plan relationships > 94% member satisfaction for past 6 years and Net Promoter Score of 81 Over 12,500 certified…
295K currently enrolled in Prime® Fitness SilverSneakers® is most recognized senior wellness/fitness brand for over 26 years, with net promoter score of 81 SilverSneakers GO app is one of Apple’s top 200 free apps Expanded marketing in digital and TV…
…MA plans offering SilverSneakers as a covered benefit 26 YEARS BRAND of experience 13% YOY growth in awareness 81 Net Promoter Score 14,000+ NETWORK participating locations including fitness centers and other centers additional FLEX venues in places…
Tivity Health maintains a consistent Net Promoter Score of 81 for the third consecutive year, confirming confidence in its brand and methodology.
This value is tangibly evident in our annual member surveys, as well as in SilverSneakers' high Net Promoter Score. "In addition to our strong financial performance for the quarter, we have seen continuing success in targeted initiatives designed to…
Retention disclosures (0)
No retention figures yet.
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.