Surgical Care Affiliates, Inc.
sca.health ↗In their words
“Resulting in strong performance in our key operational and financial metrics, including: (1) our patient Net Promoter Score, which is a measure of loyalty based on asking patients whether they would recommend our facilities to a friend or…”
“According to our patient surveys conducted during 2016, our Net Promoter Score average was approximately positive 91. The Net Promoter Score is a nationally recognized measure of loyalty ranging from negative 100 to positive 100 based on asking patients…”
“According to our patient surveys conducted during 2015, our Net Promoter Score average was approximately positive 94. The Net Promoter Score is a nationally recognized measure of loyalty ranging from negative 100 to positive 100 based on asking patients…”
Disclosed NPS over time
Every Net Promoter Score Surgical Care Affiliates, Inc. has published, by date.
NPS disclosures (12)
…resulting in strong performance in our key operational and financial metrics, including: (1) our patient Net Promoter Score, which is a measure of loyalty based on asking patients whether they would recommend our facilities to a friend or…
…of the Adjusted E-NCI Target (as defined below), % on the Company’s attainment of the Patient Satisfaction Net Promoter Score (“ NPS ”) Target (as defined below) and % on the Company’s attainment of the New Investments Performance Target (as…
According to our patient surveys conducted during 2016, our Net Promoter Score average was approximately positive 91. The Net Promoter Score is a nationally recognized measure of loyalty ranging from negative 100 to positive 100 based on asking patients…
…of the Adjusted E‑NCI Target (as defined below), ___% on the Company’s attainment of the Patient Satisfaction Net Promoter Score (“ NPS ”) Target (as defined below) and ___% on the Company’s attainment of the New Investments Performance Target…
For 2016, the cash bonus opportunity for all of the NEOs is based 70% upon the Company’s attainment of the target Adjusted EBITDA-NCI, 15% upon the Company’s achievement of the target Patient Satisfaction Net Promoter Score and 15% upon the Company’s…
According to our patient surveys conducted during 2015, our Net Promoter Score average was approximately positive 94. The Net Promoter Score is a nationally recognized measure of loyalty ranging from negative 100 to positive 100 based on asking patients…
According to our patient surveys conducted during 2014, we have a Net Promoter Score of approximately positive 97. This Net Promoter Score is a measure of loyalty ranging from negative 100 to positive 100 based on asking patients whether they would…
…productive relationships with physicians is reflected in both the growth in the number of our physician partners and our Net Promoter Score of positive 90, according to our physician surveys conducted during November and December of 2013, which had a…
…productive relationships with physicians is reflected in both the growth in the number of our physician partners and our Net Promoter Score of positive 90, according to our physician surveys conducted during November and December of 2012, which had a…
According to our patient surveys conducted during the twelve-months ended June 30, 2013, we have a Net Promoter Score of approximately positive 95, which is a measure of loyalty ranging from negative 100 to positive 100 based on asking patients whether…
According to our patient surveys conducted during the twelve months ended June 30, 2013, we have a Net Promoter Score of approximately positive 95, which is a measure of loyalty ranging from negative 100 to positive 100 based on asking patients whether…
…a site of choice to patients, physicians, health systems and payors, as reflected in (1) our patient and physician Net Promoter Scores, which are measures of loyalty based on asking patients or physicians whether they would recommend our facilities…
Retention disclosures (0)
No retention figures yet.
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.