Hinge Health
hingehealth.com ↗In their words
“While we're driving these efficiency gains, our member NPS scores are at an all-time high. This shows we can deliver better care at a lower cost.”
“Additionally, we have a high level of client satisfaction as shown by our client NPS of 87 as of October 31, 2024. We also invested early in building our partner network.”
“Additionally, we have a high level of client satisfaction as shown by our client NPS of 87 as of October 31, 2024. We also invested early in building our partner network.”
Disclosed NPS over time
Every Net Promoter Score Hinge Health has published, by date.
NPS disclosures (7)
While we're driving these efficiency gains, our member NPS scores are at an all-time high. This shows we can deliver better care at a lower cost.
Hinge Health reported strong client retention rates and a record high member Net Promoter Score in the first half of the year.
Additionally, we have a high level of client satisfaction as shown by our client NPS of 87 as of October 31, 2024. We also invested early in building our partner network.
Additionally, we have a high level of client satisfaction as shown by our client NPS of 87 as of October 31, 2024. We also invested early in building our partner network.
Additionally, we have a high level of client satisfaction as shown by our client NPS of 87 as of October 31, 2024. We also invested early in building our partner network.
Additionally, we have a high level of client satisfaction as shown by our client NPS of 87 as of October 31, 2024. We also invested early in building our partner network.
Hinge Health maintains consistent Net Promoter Scores above 90, reflecting strong member experience.
Retention disclosures (7)
Retention rate: 97% (12-month as of December 31, 2025) — “Our 12-month client retention rate was 97% as of December 31, 2025”
Net revenue retention: 110% (2025) — “net dollar retention being well above 110% for 2025”
Retention rate: 97% (2025) — “annual client retention rate of 97% in 2025”
Net revenue retention: 117% (FY2024) — “net dollar retention of 117% as of December 31, 2024”
Retention rate: 98% (FY2024 (as of December 31, 2024)) — “12-month client retention rate was 98% as of December 31, 2024”
Net revenue retention: 116% (FY2024 (year ended December 31, 2024)) — “Net dollar retention...116%”
Hinge Health reports maintaining 100% customer retention while achieving significant company growth.
Lighthouse companies in Health insurers & care providers
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.