Quest Diagnostics
questdiagnostics.com ↗In their words
“Also our Net Promoter Score exceeds 80%, which is very high particularly in health care services.Finally, Quest offers the best value in the lab industry.”
“And as I said, you know in the course of the last year, we've done service, look at our reputation in the industry and net promoter scores, and those are quite strong.”
“We are measuring consumer satisfaction, including Net Promoter Score. In 2018, we launched QuestDirect ® , our consumer-initiated testing offering that permits consumers to request their own lab tests, to allow consumers to take control of their health…”
Disclosed NPS over time
Every Net Promoter Score Quest Diagnostics has published, by date.
NPS disclosures (9)
…Test Result Bill Service $ Transport 7 INVESTOR DAY 2025 Quest Diagnostics …while improving customer experiences Customer Satisfaction Score CSAT Net Promoter Score NPS Patients 89% 74 Physicians 86% 57 Key customer experience metrics Onboard Order…
…per day per FTE 16% National Customer Service Contacts per 100 requisitions 40% All improvements from 2018 Patient Experience Metrics Net Promoter Score (NPS) 73 Healthcare industry average NPS score 58 Customer Satisfaction (CSAT) 91% 2023…
We are measuring consumer satisfaction, including Net Promoter Score. In 2018, we launched QuestDirect ® , our consumer-initiated testing offering that permits consumers to request their own lab tests, to allow consumers to take control of their health…
We increased to more than 14.5 million registered users in our MyQuest ® health portal and mobile connectivity solution and achieved industry-leading Net Promoter Scores, reflecting our strong consumer focus.
Quest is ahead on brand advocacy with an NPS of 31 1 out of 4 people throughout the US mention Quest when asked about lab test providers Quest is the leader Unaided awareness of lab test providers Brand advocacy: Net promoter score 26% 16% 3% 3% 2% 2%…
Our industry-leading Net Promoter Scores reflect our consumer focus. 5 Table of Contents Increasing consumer expectations inform our design for our consumer experience.
And as I said, you know in the course of the last year, we've done service, look at our reputation in the industry and net promoter scores, and those are quite strong.
…We are measuring consumer satisfaction, including Net Promoter Score based on experience at our patient service centers. 5.
Also our Net Promoter Score exceeds 80%, which is very high particularly in health care services.Finally, Quest offers the best value in the lab industry.
Retention disclosures (1)
Seismic and Outreach partnership helps Quest Diagnostics achieve better win rates and higher customer retention.
Lighthouse companies in Health insurers & care providers
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.