LifeStance Health Group, Inc.
lifehealth.com ↗In their words
“In 2025, LifeStance Health Group, Inc. achieved a patient net promoter score of 84 and our over 570 centers consistently had high Google ratings averaging 4.7 stars.”
“In 2024, LifeStance received a patient Net Promoter Score of 85, and our average Google reviews across all LifeStance centers stood at 4.6 out of 5 stars.”
“Additionally, our clinicians continue to provide excellent care to our patients as reflected in our Net Promoter Score of 86 and average Google reviews across LifeStance centers at 4.6 out of 5 stars.”
Disclosed NPS over time
Every Net Promoter Score LifeStance Health Group, Inc. has published, by date.
NPS disclosures (17)
LifeStance reported Patient NPS of 84 for 2025; clinician visits per average clinician rose 7% YoY in H2 2025.
(2) Patient satisfaction is measured based on patient Net Promoter Scores. 20 The target amount of each named executive officer’s annual cash bonus is set by the compensation committee as a percentage of his or her base salary.
In 2025, LifeStance Health Group, Inc. achieved a patient net promoter score of 84 and our over 570 centers consistently had high Google ratings averaging 4.7 stars.
(3) Patient satisfaction is measured based on patient Net Promoter Scores. The target amount of each named executive officer’s annual cash bonus is set by the compensation committee as a percentage of his or her base salary.
In 2024, LifeStance received a patient Net Promoter Score of 85, and our average Google reviews across all LifeStance centers stood at 4.6 out of 5 stars.
Additionally, our clinicians continue to provide excellent care to our patients as reflected in our Net Promoter Score of 86 and average Google reviews across LifeStance centers at 4.6 out of 5 stars.
Our patient experience continues to receive outstanding scores with a patient Net Promoter Score of 84 and average Google reviews across LifeStance centers at 4.5 out of 5 stars.
(3) Patient satisfaction is measured based on patient Net Promoter Scores. The target amount of each named executive officer's annual cash bonus is set by the compensation committee as a percentage of his base salary.
LifeStance Health reported 22% YoY growth and a net promoter score of 82 while anticipating positive free cash flow in 2024.
The only thing I would add is - as we look at continuing to improve the overall experience for our patients, we're very proud of the NPS that we're delivering today of 80.
LifeStance Health Group centers earned a high patient Net Promoter Score and positive Google reviews in Q2 2023.
We currently earn a patient Net Promoter Score of over 80 at our average reviews for LifeStance centers across Google searches are currently at 4.6 out of 5 stars.
We provide our patients with the highest degree of flexibility, and our NPS score of 78 in 2022 reflects the quality of our patient experience.
…the LifeStance Health Foundation with initial endowment of $10 million Q2 Overview Company Snapshot NPS defined as “Net Promoter Score” refers to a measure of patient satisfaction widely used in the behavioral health care industry, calculated based on…
…described under “Cautionary Note Regarding Forward-Looking Statements” and “Risk Factors.” Throughout this prospectus, all references to a “Net Promoter Score” refer to a measure of patient satisfaction widely used in the mental healthcare industry.
…described under “Cautionary Note Regarding Forward-Looking Statements” and “Risk Factors.” Throughout this prospectus, all references to a “Net Promoter Score” refer to a measure of patient satisfaction widely used in the mental healthcare industry.
…described under “Cautionary Note Regarding Forward-Looking Statements” and “Risk Factors.” Throughout this prospectus, all references to a “Net Promoter Score” refer to a measure of patient satisfaction widely used in the mental healthcare industry.
Retention disclosures (1)
Retention rate (clinicians): 80% (Q3 2021) — “retention rates have stabilized at a level consistent with our expectations of approximately eighty percent annualized within the quarter”
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.