Evolent Health, Inc
In their words
“We've retained specialty T&S logos covering over 98% of 2025 revenue”
“We had a 100% logo renewal rate for our top customers in 2024, which together represent more than 90% of our revenue”
“Our average annual renewal rate, excluding divested assets, has been 109% since 2019”
NPS disclosures (1)
…Maintain a high performing organization -Focus on leadership, diversity and a differentiated employee experience - Closed 2019 seeing stabilization and recovery on core high performing organization measures with “net promoter” up 3 points and…
Retention disclosures (8)
Retention rate (Specialty T&S): 98% (2025) — “we've retained specialty T&S logos covering over 98% of 2025 revenue”
Retention rate (top customers): 100% (2024) — “we had a 100% logo renewal rate for our top customers in 2024, which together represent more than 90% of our revenue”
Retention rate (Performance Suite): 100% (2025) — “100% Client Retention Through Negotiations”
Retention rate (IPG (Intelligent Procurement Group) ASC facilities): 100% — “100% CUSTOMER RETENTION RATE”
Retention rate (Evolent Care Partners physician network): 98% (2021) — “we retain 98% of our network physicians between 20”
Net revenue retention: 109% (average annual since 2019) — “our average annual renewal rate, excluding divested assets, has been 109% since 2019”
Retention rate: 90% (2017) — “when you talked about the unit renewal rate in the 90% range, we did hit that”
Retention rate: 90% (Q3 2017) — “maintaining our estimated 90% plus unit renewal rate with our core operating partners”
Lighthouse companies in Health insurers & care providers
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.