NPS Intelligence (beta)

…12 acquisitions since 2023 4,000 hospitals nationwide HOSPITALS and HEALTH SYSTEMS PAYERS 100% renewal rate on material managed care plans3 90% of all managed care lives3 76 million consumers served4 Net Promoter Score of 704 CONSUMERS 15©2026 Labcorp.

We're using digital technologies and AI to drive improvements in areas such as Net Promoter Score, our LaunchPad initiatives and margins. We expect to see continued benefits as we incorporate technology across our business.

They have been consistent and growing, and the Net Promoter Scores and customer satisfaction rates -- we take immediate real-time surveys from patients either from the kiosk or through their mobile devices, have been very favorable.

Capture consumer feedback and Net Promoter Score through mobile-friendly survey • Educate consumers about clinical research participation through “Better Together” campaign 17 New Channels Enhance Consumer Convenience and Access to our High-Quality Lab…

Earlier this month, following positive results and very high Net Promoter Scores at our initial 17 sites, we announced an agreement to significantly expand our LabCorp-Walgreens collaboration to at least 600 locations.

…in patient service centers, the realtime email feedback on the patient experience, which allows us to not only do Net Promoter calculations but also to do, literally, contemporaneous improvements of the patient experience, and again, thinking about…

…Strong patient volume, net promoter scores, and patient feedback • Start to roll out to new markets in 2018 •

…Real-time capture of feedback including Net Promoter Scoring • Dedicated care team for consumers •

…Strong patient volume, net promoter scores, and patient feedback • Start to roll out to new markets in 2018 •

LabCorp's collaboration with Walgreens is off to a strong start with positive Net Promoter Scores and patient feedback.

We are pleased with patient volumes, Net Promoter Scores and patient feedback on the experience at these sites. We expect to expand LabCorp-Walgreens to additional sites in 2018.

In combination, these initiatives will improve the patient experience with LabCorp, increase our net promoter scores among our customers, and build customer and brand loyalty.