UNIVERSAL HOSPITAL SERVICES INC
In their words
“An Employee Engagement score of 741, approaching the Extraordinary Company benchmark This is contributing to a +57 Net Promoter Score2, on par with best-in-class for almost any industry Engaged employees serving highly satisfied customers has led to…”
“Outstanding reputation for service and quality for over 65 years, with a customer retention rate > 95%”
“Outstanding reputation for service and quality: > 95% customer retention rate”
Disclosed NPS over time
Every Net Promoter Score UNIVERSAL HOSPITAL SERVICES INC has published, by date.
NPS disclosures (3)
…an Employee Engagement score of 741, approaching the Extraordinary Company benchmark This is contributing to a +57 Net Promoter Score2, on par with best-in-class for almost any industry Engaged employees serving highly satisfied customers has led to…
UHS employee engagement scores 65 76 85 76 New Management team 2015 2016 2017 EC Benchmark +57 2017 Net Promoter Score (NPS) The NPS has a range of -100 to +100, and it is a widely accepted measure of customer satisfaction Our +57 score puts us on par…
…capable of delivering time-critical, in-market service and last-mile logistics—all the way to the patient’s bedside. +54 2016 Net Promoter Score (NPS) for UHS The NPS has a range of -100 to +100, and it is a widely accepted measure of customer…
Retention disclosures (4)
Retention rate: 95% — “Outstanding reputation for service and quality for over 65 years, with a customer retention rate > 95%”
Retention rate: 95% — “Outstanding reputation for service and quality: > 95% customer retention rate”
Retention rate: 98% — “98% customer retention rate”
Retention rate (top 1,000 customers by revenue): 97.3% (since Jan 1, 2002) — “97.3% customer retention rate since January 1, 2002 among our top 1,000 customers by revenue.”
Lighthouse companies in Health insurers & care providers
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.