Niva Bupa
nivabupa.com ↗In their words
“Niva Bupa's Net Promoter Score improved from 55 in FY25 to 60 at the end of Q4, reflecting stronger customer advocacy.”
“Niva Bupa's net promoter score rose to +60 at the end of FY26 from +55 in FY25, as underwriting profit more than tripled.”
“Niva Bupa's Net Promoter Score for Q3 FY26 improved to 59, a 3.4 points increase compared to the same quarter last year, driving 74% surge in 9M FY26 PAT.”
Disclosed NPS over time
Every Net Promoter Score Niva Bupa has published, by date.
NPS disclosures (6)
Niva Bupa's Net Promoter Score improved from 55 in FY25 to 60 at the end of Q4, reflecting stronger customer advocacy.
Niva Bupa's Net Promoter Score rose from 55 as the health insurer reported strong Q4 profit growth.
Niva Bupa's net promoter score rose to +60 at the end of FY26 from +55 in FY25, as underwriting profit more than tripled.
Niva Bupa's Net Promoter Score increased in Q3FY26 as customer base grew 23% year-on-year to 24.5 million lives covered.
Niva Bupa's Net Promoter Score for Q3 FY26 improved to 59, a 3.4 points increase compared to the same quarter last year, driving 74% surge in 9M FY26 PAT.
Niva Bupa Health Insurance reported a Net Promoter Score of 57 in Q2 FY26.
Retention disclosures (0)
No retention figures yet.
Lighthouse companies in Health insurers & care providers
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.