Oscar Health
oscarhealth.com ↗In their words
“Churn, we previously thought it was 1% to 2%. It's probably going to be closer to twice that amount.”
“In the range of 1% to 2% a month in terms of kind of churn from the end of the first quarter through the end of the year.”
“We've seen about 45% of the people who were part of CMS' list to us on FTR or dual enrollments with 45% of that list has churned.”
Disclosed NPS over time
Every Net Promoter Score Oscar Health has published, by date.
NPS disclosures (25)
During the fourth quarter of 2025, our net promoter score was well above the industry average. Our platform is an increasingly powerful force driving the performance of Oscar's insurance business – fueling growth, engagement, and operational efficiencies.
They have a high NPS on these plans.
Oscar Health's Hola Oscar platform achieves a Net Promoter Score of 87, supporting the company's Q2 2025 cultural initiative.
During the fourth quarter of 2024, our net promoter score reached 66, which is meaningfully higher than the industry average. Our platform is an increasingly powerful force driving the performance of Oscar's insurance business – fueling growth,…
Our leading NPS is proof that Oscar is meeting rising consumer expectations. Consumers have more control over their health care with Oscar.
Oscar Health achieved an NPS of 87 for Spanish-speaking customers, compared to 66 overall in Q1.
Tailored health engagement programs like these help drive our strong NPS of 87 among Spanish speakers. Finally, we continue to externalize key aspects of our member engagement and experience capabilities to power the healthcare system through +Oscar.
During the fourth quarter of 2023, our net promoter score reached 60, which is meaningfully higher than the industry average. 10 Table of Contents We believe competitors who lack this member engagement engine will face significant challenges in…
Our NPS continues to be an industry-leading 60. We continue to grow in key states for Oscar, including Florida, Georgia and Ohio.
Oscar Health reports increased Net Promoter Score of 60% and strong membership retention.
Our Spanish speaking members have an even higher NPS than our overall member average and represent a growing segment of the ACA market. Third, we are introducing more personalized plan designs.
Oscar Health Spanish-language program achieved NPS of 72, roughly 184% higher than industry average.
I think you heard in Mark's prepared remarks that our NPS was at an all-time high this quarter. I mean we really do not see any of our other competitors bringing to bear the customer experience or innovation that Oscar does.
We continue to serve more than 1 million members in Q1, and our industry leading NPS increased to 50. Our medical loss ratio improved more than 100 basis points year-over-year to 76% and utilization was in line with our plan.
During the fourth quarter of 2022, our net promoter score reached 47 and remains meaningfully higher than the industry average of 3. Our Care Teams have a bird’s eye view of a member’s journey through the health care system, including claims and…
Oscar Health reported a Net Promoter Score of 45, compared to an industry average of just 3.
Our Net Promoter Score has increased more than 20 points with the same time periods. Our members were the first to get access to free virtual urgent care.
And we continue to see our product resonating with those who choose us with our Net Promoter Score reaching 45 in the third quarter of this year, which is an all-time high.
And even with our growth this year, we continue to see industry-leading Net Promoter Scores, particularly in states like Florida, where we have a large membership base and a score of 56 Net Promoter Score this past quarter.
Digitally engaged members are six percentage points more likely to renew and our net promoter score continues to climb ending the first quarter at an all time high of 43.
During the fourth quarter of 2021, our NPS score reached 42 and remains meaningfully higher than the industry average of 3. Our Care Teams have a bird’s eye view of a member’s journey through the health care system, including claims and authorization…
And our members tell us that our investments in their experience matters to them as evidenced by our consistently high Net Promoter Score, which reached 40 in the second quarter, up from 30 in the last quarter of 2020.
Oscar Health reports net promoter score of 30, significantly higher than the industry average of 3 for other health insurers.
It is the ongoing engagement and trusted relationship we have with our members that drives our NPS score of 30, which is in a different ballpark altogether than the average score of three among other health insurers.
It is the ongoing engagement and trusted relationship we have with our members that drives our NPS score of 30, which is in a different ballpark altogether than the average score of three among other health insurers.
Retention disclosures (7)
Churn: 2% (Q2 2026) — “churn, we previously thought it was 1% to 2%. It's probably going to be closer to twice that amount.”
Churn: 1.5% (Q4 2025 (through year)) — “in the range of 1% to 2% a month in terms of kind of churn from the end of the first quarter through the end of the year.”
Churn (FTR/dual enrollment members): 45% (Q3 2025) — “we've seen about 45% of the people who were part of CMS' list to us on FTR or dual enrollments with 45% of that list has churned.”
Retention rate: 80% (Q1 2022) — “membership growth modestly exceed our expectations driven by a higher effectuation rate and a retention rate of 80%”
Retention rate (Medicare Advantage): 90% (Q4 2021) — “90% in our latest coupon of plus Oscar Medicare Advantage plans staying with us”
Retention rate (C+O (Groups)): 85% (Q4 2021) — “85% of the groups and C+O”
Retention rate (IFP (Individual)): 80% (Q4 2021) — “just above 80% of our IFP members”
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.