Uxin Ltd
uxin.com ↗In their words
“In addition, our super stores are operating more smoothly than ever, maintaining a highly efficient turnover of vehicles of less than 30 days and achieving an industry-leading net promoter score for NPS of over [six] (ph) consecutive quarters.”
“During the quarter, our sales Net Promoter Score, or NPS, increased to 44%. The continued improvement of NPS has also enabled us to achieve decent sales conversion despite relatively small retail inventory, which gives us great confidence to continue to…”
“Average sales turnover of about 30 days, which is significantly faster than the industry average of 55 to 60 days, our sales growth and customer satisfaction as measured by our industry-leading Net Promoter Score, both consistently exceed industry…”
Disclosed NPS over time
Every Net Promoter Score Uxin Ltd has published, by date.
NPS disclosures (45)
Uxin Limited maintains a Net Promoter Score of 68, among the highest in its industry, according to management.
Our Net Promoter Score remained at 65 or above for the ninth consecutive quarter, maintaining our industry-leading customer satisfaction. In response to the market downturn, we moved quickly to sell through inventory affected by decreasing prices.
Uxin maintained Net Promoter Score of 65 or above for the ninth consecutive quarter, demonstrating industry-leading customer satisfaction.
Uxin Ltd reported an NPS of 68 in Q2 2026, continuing to rank among the highest in the industry.
…days for vehicles available for sale remained stable at approximately 30 days, gross margin stayed stable, and our net promoter score (NPS) further improved to 68, and customer satisfaction and brand reputation remain at industry-leading levels.”…
Uxin reported stable net promoter score performance in Q1 2026 alongside stable inventory turnover and gross margin.
We have significantly improved our average NPS per year from 31 for the fiscal year 2021 to 61 for the fiscal year 2024, and to 65 for the nine months ended December 31, 2024 and further to 66 for the fiscal year ended December 31, 2025.
Uxin's Net Promoter Score reached 65, its highest result to date, after maintaining about 60 for nine consecutive quarters.
Our Net Promoter Score has reached 67, and customer satisfaction and brand reputation remain at industry-leading levels. We believe that our sales conversion efficiency, together with our ability to generate organic traffic through strong word-of-mouth,…
Uxin reported a Net Promoter Score of 67 for Q4 2025, sustaining a level of 65 or above for six consecutive quarters.
Our inventory turnover remained around 30 days, and our net promoter score (NPS) improved to 67, sustaining an industry-leading level of 65 or above for six straight quarters.
Importantly, we have also maintained healthy operating efficiency, with inventory turnover days stable at around 30, and customer satisfaction, as measured by NPS (net promoter score), at an industry-leading 65.
Our inventory structure remained healthy with turnover days around 30, and our industry-leading NPS (net promoter score) of 65 underscores the strength of our customer experience.
As a result, our Net Promoter Score reached 65 in the fourth quarter, up from an average of 60 in the prior year, further reinforcing our position as a trusted leader in China’s used-car retail landscape.
Customer satisfaction, measured by NPS, has risen to 66, maintaining the highest level in the industry for 11 consecutive quarters. Looking ahead, we will continue to enhance our inventory levels, expand value-added services, and optimize our service…
…average sales turnover of about 30 days, which is significantly faster than the industry average of 55 to 60 days, our sales growth and customer satisfaction as measured by our industry-leading Net Promoter Score, both consistently exceed industry…
Alongside our robust sales growth, customer satisfaction has also improved, as our Net Promoter Score reached 65 during the quarter, the highest level in the industry.” Mr.
Our superstores have become the leading brand in their respective regions, with a Net Promoter Score (NPS) consistently around 60 points for 10 consecutive quarters, the highest level in the industry, and a regional market share of 10% and growing.
We have significantly improved our average NPS per year from 31 for the fiscal year 2021 to 61 for the fiscal year 2024.
In addition, our super stores are operating more smoothly than ever, maintaining a highly efficient turnover of vehicles of less than 30 days and achieving an industry-leading net promoter score for NPS of over [six] (ph) consecutive quarters.
Meanwhile, strong consumer recognition of our brand and services is reflected with our Net Promoter Score, which remained above 60 for eight consecutive quarters, the highest level in the industry.” Mr.
The Net Promoter Score (NPS) of our customers has consistently remained around 60 for seven consecutive quarters, which is the highest level in the industry.
Notably, our Net Promoter Score (NPS) remained consistently high at approximately 60 points over six consecutive quarters, solidifying our position as an industry leader.
Our Net Promoter Score also remained strong at 60, marking the fourth consecutive quarter that we have received the highest level of customer satisfaction in the industry.
Notably for the quarter, our net promoter score maintained at an industry-leading level of 61, and we recorded an increasing number of transactions that came from referrals by existing customers.
At the same time, our NPS remained at an industry leading level of 60 in the quarter, testifying the broad acknowledgement of our high quality used car offerings and services.
Uxin reported NPS rose from 20 to 60 points over the year, reaching the highest value in the industry.
…second quarter of 2020 and have made remarkable progress over the past year, evidenced by continuous improvements of our NPS (net promoter score) for the past six quarters and the achievement of a NPS of 60.6 for the three months ended March 31, 2022.
In the fourth quarter, our NPS increased by 45% year-over-year to 61, making it the sixth consecutive quarter with NPS improvements. We vigorously analyze and respond to customers’ feedback in all aspects, from sales to delivery and after-sales services.
As evidence of our improved customer experience, our Net Promoter Score continued to rise for the fifth consecutive quarter to reach a new record high of 59.
Uxin Q2 FY2022 benefited from improved brand recognition and customer satisfaction rates, evident by a net promoter score that improved.
What is more, our sales net promoter score, or NPS, increased for the fourth consecutive quarter to 56, reflecting our strong brand recognition and high satisfaction rates of our quality vehicles and service capabilities from our customers.
During the quarter, our sales Net Promoter Score, or NPS, increased to 44%. The continued improvement of NPS has also enabled us to achieve decent sales conversion despite relatively small retail inventory, which gives us great confidence to continue to…
As a result, our NPS improved substantially from 10 in the quarter ended June 30, 2020, to 42 in the reported quarter, the same as the previous quarter despite the negative impact on vehicle deliveries during the Chinese New Year holiday.
So because of our business transformation in 2020, we regard user needs, vehicle quality and NPS as the most important things for us. And we have established a consensus with our new investors on strategies and value propositions.
…online purchasing experience and enhancing the responsiveness and quality of our aftersales services, we have significantly improved our NPS from 10 for the three months ended June 30, 2020 to 42 for the three months ended March 31, 2021 . ●
We have seen our NPS increase to 42 during the reported quarter, up from 30 in the quarter ended September 30, 2020 and only 10 in the quarter ended June 30, 2020.
I think this year we really found out a very efficient way to improve the NPS. I think we are mainly focused on the two aspects, quality and the condition of used car, and the best-in-class purchasing services.
As a result, we saw our net promoter score (or NPS) significantly increase to 30 for the reported quarter from only 10 for the quarter ended June 30, 2020.
Uxin's Net Promoter Score increased to 30 for the quarter ended September 30, 2020.
Uxin Limited reports Net Promoter Score increased to 30 for quarter ended September 30, 2020.
Uxin's Net Promoter Score increased to 30 in Q3 2020, with 52% promoters and declining detractors.
All these efforts have translated into better customer satisfaction and greater trust in our Uxin brand, evidenced by our increased net promoter score among our customers.
Our expanded value proposition has strengthened the Uxin brand, built trust in our service, improved the customer experience and increased NPS (net promotion scores) among customers.
As we continue to optimize our traffic acquisition channels, starting from 2020, we have also been working on enhancing NPS (Net Promoter Score) among our customers by continuously improving our service quality and customer satisfaction to further…
Retention disclosures (0)
No retention figures yet.
Lighthouse companies in Automotive (makers, dealers, parts)
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.