Constellation Energy Corp
constellationenergy.com ↗In their words
“Each year, 60 to 70 terawatt hours of these contracts come up for renewal, where we have a renewal rate around 80%”
“A 89% C&I gas customer retention rate in 2021, consistent with the previous four years”
“We enjoyed a 80% C&I power customer renewal rate and a 89% C&I gas customer retention rate in 2021”
NPS disclosures (3)
• Similarly, “distinguished” levels for customer satisfaction (measured through Net Promoter score and CSAT, each equally weighed) must exceed highest rolling 12-month score within the last five years.
…92.707% 94.707% 95.84% 95.118% 136.01% 13.60% Dispatch Match (Power) 93.2% 95.9% 99.4% 98.4% 171.43% 17.14% Net Promoter Score (C&I Customer Loyalty) 38.22 55.83 60.28 58.74 165.39% 8.27% CSAT (Residential Customer Satisfaction) 84.08 85.34…
…10% on Customer Satisfaction (which considers both Net Promoter Score, which measures C&I business customer loyalty, and Customer Satisfaction, which measures residential satisfaction from recent support experience).
Retention disclosures (3)
Retention rate (C&I customers): 80% (Q2 2022) — “Each year, 60 to 70 terawatt hours of these contracts come up for renewal, where we have a renewal rate around 80%”
Retention rate (C&I gas customers): 89% (2021) — “a 89% C&I gas customer retention rate in 2021, consistent with the previous four years”
Retention rate (C&I power customers): 80% (2021) — “we enjoyed a 80% C&I power customer renewal rate and a 89% C&I gas customer retention rate in 2021”
Lighthouse companies in Energy & utilities
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.