MYT Netherlands Parent B.V.
luxexperience.com ↗In their words
“YOOX customer satisfaction measured by our internal Net Promoter Score reached 48.8% in Q3 fiscal year '26 increasing by plus 1,270 basis points compared to Q3 fiscal year '25, showcasing also the effect of the LuxExperience secret sauce on YOOX…”
“YOOX customer satisfaction measured by our internal NPS reached 50.2% in Q2 fiscal year '26, significantly up from 34.5% in Q1 fiscal year '26 and compared to 29.9% in Q2 fiscal year '25, showcasing significant improvements of customer service operations.”
“Our excellent customer service proposition is highlighted by our internally measured Net Promoter Score of 82.6% in Q4 fiscal year '25, showing our consistently outstanding customer satisfaction.”
Disclosed NPS over time
Every Net Promoter Score MYT Netherlands Parent B.V. has published, by date.
NPS disclosures (33)
YOOX customer satisfaction, measured by our internal NPS, reached 49.1% in Q4 FY 2026, increasing by 1,520 basis points compared to Q4 FY 2025, showcasing also the effect of the LuxExperience secret sauce on YOOX customer service operations.
…new customer registrations through flagship community events in Milan and Forte dei Marmi and an integrated campaign · Strong growth in GMV per top customer of +12.3% and significant increase of the Net Promoter Score by +1,520bps to 49.1 in Q4 FY26 vs.
YOOX customer satisfaction measured by our internal Net Promoter Score reached 48.8% in Q3 fiscal year '26 increasing by plus 1,270 basis points compared to Q3 fiscal year '25, showcasing also the effect of the LuxExperience secret sauce on YOOX…
Q3 FY25 · Industry-leading Net Promoter Score of 86.8 i n Q3 FY26, up 80bps vs. the prior year period 2 LUXURY | NAP & MRP KEY BUSINESS HIGHLIGHTS (1) · NET-A-PORTER and MR PORTER driving customer engagement through uniquely engaging editorial content…
…Industry-leading Net Promoter Score of 83.7 in Q2 FY26, up 40bps vs. the prior year period LUXURY | NAP & MRP KEY BUSINESS HIGHLIGHTS (1) ●
YOOX customer satisfaction measured by our internal NPS reached 50.2% in Q2 fiscal year '26, significantly up from 34.5% in Q1 fiscal year '26 and compared to 29.9% in Q2 fiscal year '25, showcasing significant improvements of customer service operations.
Our excellent customer service proposition is highlighted by our internally measured Net Promoter Score of 82.6% in Q4 fiscal year '25, showing our consistently outstanding customer satisfaction.
…with Christopher Esber in Paris, an exclusive event with Alaïa in Venice and a cocktail party with Pucci in Austin · Outstanding customer satisfaction with Net Promoter Score of 86.0% in Q3 FY25 Given the recent uncertainties on tariffs and their…
We achieved excellent customer satisfaction measured by our internal Net Promoter Score that reached an outstanding 83.3% in Q2 fiscal 2025, demonstrating the consistent excellence of our customer services proposition.
…Excellent customer satisfaction with Net Promoter Score of 83.3% in Q2 FY25 ● Announcement of new group name “LuxExperience” upon expected completion of the YOOX NET-A-PORTER acquisition For the full fiscal year ending June 30, 2025, we expect: ●
Our customer satisfaction with our service and experience is evidenced by our best-in-class net promoter score of 75.2%, which is an annualized average of weekly measurements conducted by us in fiscal 2024.
2.3% in H2 of FY23 · Strong Customer Satisfaction with industry-leading Net Promoter Score of 83.0% in Q4 of FY24 · Strong Increase of Average Order Value (AOV) to a new record of €703 in full FY24 MUNICH, Germany (September 12 , 2024) – MYT Netherlands…
Our customer satisfaction with our service and experience is evidenced by our best-in-class net promoter score of 75.2%, which is an annualized average of weekly measurements conducted by us in fiscal 2024.
…together with Courrèges at Shanghai Fashion Week, featuring an exhibition, designer talk and VIC & press dinner · Excellent customer satisfaction with a much improved Net Promoter Score of 80.6% in Q3 FY24 · Launch of Mytheresa Retail Media services…
…app for Apple Vision Pro as one of the first luxury platforms to underline digital leadership (February 24) · Excellent customer satisfaction with Net Promoter Score of 80.8% in Q2 FY24 · Five-year strategic partnership signed with DHL for…
Our customer satisfaction with our service and experience is evidenced by our best-in-class net promoter score (“NPS”) of 76.4%, which is an annualized average of weekly measurements conducted by us in fiscal 2023.
Our customer satisfaction with our service and experience is evidenced by our best-in-class net promoter score (“NPS”) of 76.4%, which is an annualized average of weekly measurements conducted by us in fiscal 2023.
…accounting for a 36% share of total GMV Consistent Strong Operational Performance: · Good customer satisfaction with Net Promoter Score of 72.1% in Q3 FY23 · Gross Profit Margin with 45.6% in Q3 FY23 below Q3 FY22 by 320 basis points due to aggressive…
…acquired in Q3 FY21 Consistent Strong Operational Performance: · Maintained very good customer satisfaction with an industry-leading Net Promoter Score of 79.5% in Q2 FY23 · Achieved strong Gross Profit margin with 54.8% in Q2 FY23 based on continued…
…acquisitions Consistent Strong Operational Performance: · Maintained very high customer satisfaction with an industry-leading Net Promoter Score of 81.0% in Q1 FY23 · Achieved strong gross profit margin with 49.9% in Q1 FY23 based on continued…
Maintained very high customer satisfaction with an industry-leading Net Promoter Score of 83.2% in Q4 FY22 ● Achieved strong Gross Profit Margin with 54.2% in Q4 FY22 based on continued focus on full-price business and increasing share of CPM generating…
Our customer satisfaction with our service and experience is evidenced by our best-in-class net promoter score (“NPS”) of 80.9% , which is an annualized average of weekly measurements conducted by us in fiscal 2022.
…High customer satisfaction with a Net Promoter Score of 77.7% in Q3 FY22 – not as high as last year due to continued global shipping delays driven by workforce shortages due to COVID •
…with focus on health and well-being of all Mytheresa employees as top priority despite Omicron virus wave · Very high customer satisfaction with a Net Promoter Score of 82.2% in Q2 FY22 despite global shipping delays · Achieved strong gross…
…of all Mytheresa employees as top priority · Introduced animal welfare policy and carbon neutrality as of Q1 FY22 · Continued to have very high customer satisfaction with a Net Promoter Score of 83.0% in Q1 FY22 · Achieved strong gross profit margin…
Our customer satisfaction with our service and experience is evidenced by our best-in-class net promoter score (“NPS”) of 85.6, which is an annualized average of weekly measurements conducted by us in fiscal 2021.
…continuity across all operations with focus on health and well-being of all Mytheresa employees as top priority · Continued to have very high customer satisfaction with a Net Promoter Score of 85.6% in Q4 FY21 · Achieved strong gross profit margin…
…decreased customer acquisition costs, stable average order value (AOV) and declining return rates in womenswear · Significant increase in customer satisfaction with a Net Promoter Score of 86% in Q3, FY 2021 BUSINESS OUTLOOK The impacts of the…
…of first time buyers (over 100,000 new customers) in Q2, FY 2021 · Further decreased customer acquisition costs · Significant increase in customer satisfaction with a Net Promoter Score of 87% in Q2, FY 2021 · Continued expansion of the Mytheresa…
Our customer satisfaction with our service and experience is evidenced by our best-in-class NPS of 82.6, which is an annualized average of weekly measurements conducted by us in fiscal 2020.
Our customer satisfaction with our service and experience is evidenced by our best-in-class net promoter score (“NPS”) of 83, which is an annualized average of weekly measurements conducted by us in fiscal 2020.
Our customer satisfaction with our service and experience is evidenced by our best-in-class NPS of 82.6, which is an annualized average of weekly measurements conducted by us in fiscal 2020.
Our customer satisfaction with our service and experience is evidenced by our best-in-class net promoter score (“NPS”) of 83, which is an annualized average of weekly measurements conducted by us in fiscal 2020.
Retention disclosures (0)
No retention figures yet.
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.