NPS Intelligence (beta)

Entergy's utility remains in first quartile for Net Promoter Score

…Share (ETR Adjusted EPS), adjusted funds from operations to debt ratio (Adjusted FFO/Debt Ratio), Safety, Customer Net Promoter Score (NPS), and Talent, Culture and Commerce, with ETR Adjusted EPS being weighted at 60% and the remaining measures each…

…Customer net promoter score (“NPS”) •

Power data, Entergy's utility remains in first quartile for Net Promoter Score for both residential and business customers. Three jurisdictions were in the top quartile for residential NPS and Entergy Texas was ranked #1 in customer satisfaction for…

Last quarter, we achieved the first quartile Net Promoter Score for utility residential service for the first time since we began tracking this metric.

For the first time since we began tracking Net Promoter Score, we achieved a result that ranks in the first quartile for utility residential service over the past 12 months, across our enterprise and using J.D.

Entergy Arkansas ranked among the easiest utilities to do business with using a 20-attribute Customer Effort Score survey.

…60% 3.60 3.65 156% Adjusted FFO/Debt Ratio 3 10% 14.4% 15.0% 200% Safety 10% SIF: 5 TRIR: 0.45 SIF:18 TRIR: 0.41 90% Customer NPS 10% Residential: 49 Business: 37 Large C&I: 45 Residential: 34 Business: 26 Large C&I:49 200% DIB 10% Qualitative 89%…

Adjusting the design of the Customer net promoter score (“NPS”) measure in the annual incentive program to incorporate large commercial and industrial (“C&I”) customer feedback, equally weighted with the residential and business customer feedback…

Customer Net Promoter Score (NPS); DIB; and Environmental Stewardship.

…Level of Achievement ETR Tax Adjusted EPS ($) (2) 60% 6.70 8.83 200% Safety (SIF Rate) (3) 10% 0.04 0.03 150% Customer NPS (4) 10% Residential: 5 Business: 28 Residential: -4.5 Business: 17 —% DIB 10% Qualitative (5) 110% Environmental…

…incentive plan incorporated non-financial measures aligned with value creation for our key stakeholders through ESG measures: employee and contractor safety; customer net promoter score; diversity, inclusion and belonging; and environmental stewardship.

…Customers – Net Promoter Score (NPS). • Employees – Diversity, Inclusion, & Belonging (DIB) and Safety.

…and Belonging ​ ​ 10% ​ ​ Qualitative ​ ​ 110% ​ ​ Environmental Stewardship ​ ​ 10% ​ ​ Qualitative ​ ​ 140% ​ ​ Customer NPS ​ ​ 10% ​ ​ 9 ​ ​ 11.2 ​ ​ 131% ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ EAM as a percentage of target ​ ​ ​ ​ 100% ​ ​ ​ ​ 125% ​ (1) See…

…10% Qualitative assessment (see below) 110% Environmental Stewardship 10% Qualitative assessment (see below) 140% Customer Net Promoter Score 10% 2 9 16 11.2 131% EAM 100% 25% 100% 200% 125% (1) Measure defaulted to achievement level of 0% due to…

Ensures accountability for achieving our significant external commitments to reduce carbon emissions. ​ ​ Customer Net Promoter Score ​ ​ Utilize quantitative Residential Net Promoter Score benchmark survey process. ​ ​ •

Customer Net Promoter Score Utilize quantitative Residential Net Promoter Score benchmark survey process. • Incentivizes actions that drive positive customer outcomes (as measured through customer feedback) including impacts on reliability improvements,…

Entergy Corporation's tree give-away program participants gave an NPS of 73.68.