NPS Intelligence (beta)

Disclosed NPS & retention by vertical

Verticals  /  Wholesale & distribution

Wholesale & distribution

Wholesalers and distributors of food, industrial, electronic and other goods. The companies below lead this vertical in what they say publicly about customer experience: how they score, how often they report it and what they disclose about retention.

54
Companies
with a public NPS or retention disclosure
122
NPS disclosures
15 companies gave a number
60
Median disclosed NPS
last 3 years · 20 scores
25
Report retention
NRR, GRR, retention rate, churn or renewal

Lighthouse companies

Ranked on disclosed NPS (how often and how recently), Fortune 500 and listed status, and retention reporting. Click a card for every disclosure and its source.

Insight
IT Solutions Provider · insight.com
Fortune 500 #445NSIT3 NPS disclosures
60NPS · 2026
20222026
“Insight Enterprises reported a Net Promoter Score consistently above 60 over the past three years.”
— reported by tipranks.com · 16 Aug 2026
Latest: tipranks.com
SiteOne Landscape Supply
Landscape Supply Distributor
SITE10 NPS disclosures
85NPS · 2026
20192026
“Of the percentage achievement between threshold and target goals and between target and max goals. ​ (5) During the 2025 Fiscal Year, the Company achieved a Company NPS l…”
— SiteOne Landscape Supply · SEC proxy statement · filed 2 Apr 2026
Latest: SEC proxy statement
ADIG6 NPS disclosures
54NPS · 2026
20262026
“In 2025, we achieved an NPS of 54, which management believes reflects strong customer satisfaction relative to industry benchmarks. Our position is reinforced by long-sta…”
— ADI GLOBAL DISTRIBUTION INC. · SEC 8-K filing · filed 4 Aug 2026
Latest: SEC 8-K filing
US Foods
Food Distribution · usfoods.com
Fortune 500 #112USFD
47NPS · 2013
Churn 6% · 2017
“In the country over the past 6 months,we are 90% confident that USF’s NPS would be 47 plus or minus 1 point Net Promoter Score (for Restaurants) (Based on ~10,000 surveys…”
— US Foods · SEC 8-K filing · filed 20 May 2013
Latest: SEC 8-K filing
ePlus
IT Distributor · eplus.com
PLUS3 NPS disclosures
74NPS · 2026
20262026
“EPlus inc. earned a Net Promoter Score of 74 based on an independently conducted survey of customers.”
— reported by linkedin.com · 14 Jul 2026
Latest: linkedin.com
Ferguson Enterprises
Plumbing & HVAC Distribution · ferguson.com
Fortune 500 #136FERG
65NPS · 2016
“Between 45 and 50, we are only as good as or marginally better than good competitors, we do not yet -- we have not yet managed to get it clear competitive service advanta…”
— Ian Meakins, Chief Executive Officer, Ferguson Enterprises · Earnings call, Q2 2016 · 22 Mar 2016
Latest: Earnings call, Q2 2016
Electrocomponents
Electronics Distributor
5 NPS disclosures
54NPS · 2021
20172021
“Electrocomponents reported a net promoter score of 54.4 in the Covid year, down 1.3 points from 55.7 in the prior year.”
— reported by sharecast.com · 25 May 2021
Latest: sharecast.com
Metal Supermarkets
Metal Distribution · metalsupermarkets.com
96NPS · 2025
20242025
“Metal Supermarkets franchisee has maintained a 96% Net Promoter Score since 2022.”
— reported by franchising.com · 25 Oct 2025
Latest: franchising.com
Macfarlane Group
Packaging Distribution · macfarlanegroup.com
59NPS · 2026
“Macfarlane Group's NPS of 59 in H1 2026 remained strong but declined 2 points from prior year's 61, indicating sustained customer satisfaction.”
— reported by uk.investing.com · 1 Sep 2026
Latest: uk.investing.com
RS Components
Electronics Distributor · rs-online.com
48NPS · 2022
20222022
“RS Group PLC reported a Net Promoter Score of 48.5 (rolling six months) with regional improvements in H1 2022.”
— reported by prnewswire.com · 8 Nov 2022
Latest: prnewswire.com
Greenlane
Wholesale Distribution · greenlane.com
GNLN
85NPS · 2024
“Greenlane received the highest Net Promoter Score of 84.8% in Volvo's battery electric truck adoption program, well above carrier average of 44.8%.”
— reported by fleetequipmentmag.com · 21 May 2024
Latest: fleetequipmentmag.com
SIG
Wholesaler / Distributor
42NPS · 2026
“SIG achieved a Net Promoter Score of 42, reflecting loyal and engaged customers.”
— reported by linkedin.com · 12 Jun 2026
Latest: linkedin.com

White space

9 of 15 Fortune 500 companies in wholesale & distribution (60%) have never said publicly that they measure NPS: not in news coverage, SEC filings or earnings calls.

TD Synnex
Fortune 500 #70
Performance Food Group
Fortune 500 #76
Reports retention
Ingram Micro Holding
Fortune 500 #86
Reports retention
United Natural Foods
Fortune 500 #135
Arrow Electronics
Fortune 500 #137
CDW
Fortune 500 #194
Andersons
Fortune 500 #372
Fastenal
Fortune 500 #448
Reports retention
Core & Main
Fortune 500 #467

Checked against every news item, SEC filing and earnings call in the database. "Reports retention" means the company publishes a retention or churn figure but no NPS.

Latest NPS disclosures

See all 122 in the database →

2026-10-10
—
Bennett Hay achieved a net promoter score bordering on best-in-class and won the Business and Industry Caterer of the Year title. thecaterer.com ↗
2026-09-01
59
Macfarlane Group's NPS of 59 in H1 2026 remained strong but declined 2 points from prior year's 61, indicating sustained customer satisfaction. uk.investing.com ↗
2026-08-24
—
ePlus surpassed industry benchmarks with an outstanding Net Promoter Score. stocktitan.net ↗
2026-08-16
60
Insight Enterprises reported a Net Promoter Score consistently above 60 over the past three years. tipranks.com ↗
2026-08-11
—
PGG Wrightson Limited reports Net Promoter Score as a continuous KPI with annual improvement targets, confirmed by independent market research. seekingalpha.com ↗
2026-08-06
60
A measure of the trust we've earned with our clients is our Net Promoter Score, which has consistently exceeded 60 over the past 3 years. Second, our cloud business continues to perform well. Earnings call, Q2 2026 ↗
2026-08-04
—
ePlus reports outstanding Net Promoter Score in independent survey for Q1 FY2027, surpassing industry benchmarks. markets.ft.com ↗
2026-08-04
54
In 2025, we achieved an NPS of 54, which management believes reflects strong customer satisfaction relative to industry benchmarks. Our position is reinforced by long-standing relationships with top suppliers and premier SEC 8-K filing ↗
2026-07-21
—
ePlus recognized for outstanding Net Promoter Score in independent survey, surpassing industry benchmarks. stocktitan.net ↗
2026-07-14
74
ePlus inc. earned a Net Promoter Score of 74 based on an independently conducted survey of customers. linkedin.com ↗
2026-07-14
54
…B Type C Channel One team from customer order to post-install Stores Sales Customer Support Operations Supply Chain 54 NPS Excellent customer experience1 +MSD% Spend per customer growth (5-yr CAGR)2 1 NPS = Net Promoter SEC 8-K filing ↗
2026-07-06
—
ePlus announced an outstanding Net Promoter Score in an independent industry survey. prnewswire.com ↗

More companies in Wholesale & distribution

Number of entries in brackets.

About these figures

Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.

NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.