Electrocomponents
In their words
“Electrocomponents reported a net promoter score of 54.4 in the Covid year, down 1.3 points from 55.7 in the prior year.”
“Electrocomponents reports group net promoter score rose 4.2% to 54.7, advancing towards best-in-class customer experience.”
“Electrocomponents PLC reported NPS of 54.0, up 5.1 percentage points, driving best-in-class customer experience and improved profitability.”
Disclosed NPS over time
Every Net Promoter Score Electrocomponents has published, by date.
NPS disclosures (6)
Electrocomponents reported a net promoter score of 54.4 in the Covid year, down 1.3 points from 55.7 in the prior year.
Electrocomponents reports group net promoter score rose 4.2% to 54.7, advancing towards best-in-class customer experience.
Electrocomponents PLC reported NPS of 54.0, up 5.1 percentage points, driving best-in-class customer experience and improved profitability.
Electrocomponents Plc (Group ex IESA) Net Promoter Score rose 3.8% to 52.5, driving best-in-class customer experience.
Electrocomponents reported further improvement in Net Promoter Score, suggesting improved customer experience.
Electrocomponents' rolling 12-month net promoter score rose 8.4% to 43.8, demonstrating improved customer experience.
Retention disclosures (0)
No retention figures yet.
Lighthouse companies in Wholesale & distribution
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.