MSC Industrial Supply
mscdirect.com ↗In their words
“These improvements are beginning to make their way into important leading website indicators along with customer net promoter scores. Further improvements will continue to roll out through the balance of our fiscal year, and we plan to launch enhanced…”
“These include improvements in customer Net Promoter Scores and website metrics such as exit, add-to-cart and conversion rates. Finally, with respect to marketing.”
“We're seeing improvements already in customer Net Promoter Scores and improvements across several leading indicators on our website, such as how often do customers click on an item page, how often do they add to cart, and how often do those cards…”
NPS disclosures (6)
improvements already in customer Net Promoter Scores
These improvements are beginning to make their way into important leading website indicators along with customer net promoter scores. Further improvements will continue to roll out through the balance of our fiscal year, and we plan to launch enhanced…
We monitor and evaluate our sales associates at regular intervals through quality monitoring, customer satisfaction surveys and net promoter score feedback.
These include improvements in customer Net Promoter Scores and website metrics such as exit, add-to-cart and conversion rates. Finally, with respect to marketing.
We're seeing improvements already in customer Net Promoter Scores and improvements across several leading indicators on our website, such as how often do customers click on an item page, how often do they add to cart, and how often do those cards…
We monitor and evaluate our sales associates at regular intervals through quality monitoring, customer satisfaction surveys and net promoter score feedback.
Retention disclosures (0)
No retention figures yet.
Lighthouse companies in Wholesale & distribution
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.