Sysco
sysco.com ↗In their words
“This is resulting in strong NPS anchor by our highest service levels of the year for on time deliveries helping offset elevated supply chain labor rate and funding long term growth consistent with our ROIC framework.”
“You can see the impact on our NPS scores as satisfaction with delivery is up versus prior year. In addition to the good work with delivery service levels, our merchandising and inventory teams continue to work collaboratively to improve our first-time…”
“All told, these supply chain improvements are helping us lower our cost to serve and increase our Net Promoter Scores. Even more impressive is the work we are doing in our global support center to reduce our SG&A expenses, as we delivered a…”
NPS disclosures (11)
This is resulting in strong NPS anchor by our highest service levels of the year for on time deliveries helping offset elevated supply chain labor rate and funding long term growth consistent with our ROIC framework.
Our local business is beginning to show signs of progress, with improvements to our new customer win rate and our Net Promoter Scores. These outcomes, coupled with investments in sales professionals and our expanding specialty offerings, provide the…
Salesforce (measured in size and Net Promoter Score)
You can see the impact on our NPS scores as satisfaction with delivery is up versus prior year. In addition to the good work with delivery service levels, our merchandising and inventory teams continue to work collaboratively to improve our first-time…
All told, these supply chain improvements are helping us lower our cost to serve and increase our Net Promoter Scores. Even more impressive is the work we are doing in our global support center to reduce our SG&A expenses, as we delivered a…
These factors are helping Sysco improve our Net Promoter Scores. We will continue to make progress in operating efficiency and improving customer service into our fourth quarter.
Our sales associates have the highest customer satisfaction scores in the industry, with NPS overall satisfaction rates, a full point higher than our competitors.
We are confident that our service performance is stronger than the industry as measured by our Net Promoter Score. In fact, our NPS performance versus the market expanded in the quarter.
So we use external reporting and internal reporting through net promoter score to gauge our full rate and how it's trending.
The Net Promoter Scores our associates receive is the best indication of their impact on our business.
I am proud to say that our NPS has increased 900 basis points during this crisis when compared pre versus post. For those that know NPS, a 900 basis point improvement in 100 days is a dramatic improvement.
Retention disclosures (5)
Sysco's sales consultant turnover continues to pressure customer retention.
Sysco's Q1 sales rebound includes a revamped loyalty program targeting customer retention among active restaurant accounts.
Sysco expects improved employee and customer retention following changes to its compensation model that previously led to customer losses.
Sysco Corporation's technology and customer integration initiatives are enhancing customer retention.
Sysco Q4 2024 earnings show sales and volume growth driven by increased customer retention and new lines from existing customers.
Lighthouse companies in Wholesale & distribution
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.