Verticals / Wholesale & distribution / Fastenal Company
FC
Fastenal Company
fastenal.com ↗—
Latest disclosed NPS
no score published
0
NPS entries
0 with a number
5%
Churn
11 Oct 2019
2019
Years covered
1 entries in all
In their words
“I don't know, maybe 5% a year is a number”
NPS disclosures (0)
No NPS disclosures yet.
Retention disclosures (1)
11 Oct 2019
Churn5%
Churn (Onsite machines): 5% (annual) — “I don't know, maybe 5% a year is a number”
— Holden Lewis, Chief Financial Officer, Fastenal Company · Earnings call, Q3 2019 · 11 Oct 2019
Earnings call, Q3 2019 ↗Lighthouse companies in Wholesale & distribution
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.