NPS Intelligence (beta)

…of the percentage achievement between threshold and target goals and between target and max goals. ​ (5) During the 2025 Fiscal Year, the Company achieved a Company NPS level of 85.1, which was in between target and maximum goals, and…

…Customer Net Promoter Score ​ ​ ​ 85.2 , up from 84.9 in 2023 ​ ​ •

…​ ​ ✔ ​ ​ Aggressive yet achievable performance goals ​ ​ ✔ ​ ​ Balanced measures tied to Adjusted EBITDA, Company Net Promoter Score, Organic Daily Sales Growth and individual strategic performance in the annual incentive plan, and relative earnings…

…​ ​ ✔ ​ ​ Aggressive yet achievable performance goals ​ ​ ✔ ​ ​ Balanced measures tied to Adjusted EBITDA, Company Net Promoter Score, Organic Daily Sales growth and individual strategic performance in the annual incentive plan and relative earnings…

…​ Threshold ​ ​ ​ ​ 65 ​ ​ ​ ​ ​ 50 % ​ ​ Target ​ ​ ​ ​ 76 ​ ​ ​ ​ ​ 100 % ​ ​ Maximum ​ ​ ​ ​ 80 ​ ​ ​ ​ ​ 150 % ​ ​ Actual ​ ​ ​ ​ 77 ​ ​ ​ ​ ​ 109 % ​ ​ ​ (1) Company NPS is based on responses from a customer survey regarding customer experience.

We've been working obviously hard on the first side in terms of serving customers, our NPS scores continue to go up, our sales force is getting more capable and more focused and we've got now marketing firepower that we're using on the front end, but we…

…directors ​ ​ ✔ ​ ​ Aggressive annual Adjusted EBITDA targets ​ ​ ✔ ​ ​ Rigorous measures tied to Company Net Promoter Score, Organic Daily Sales growth and individual strategic performance in the annual incentive plan and relative earnings…

One indicator of our progress is the fact that our customer Net Promoter Score continued to improve in 2020, moving from 71 to 75 during the year.

We did this while serving our customers better than ever before, which was reflected in our highest customer Net Promoter Score to date. We also finished the year well from an M&A standpoint, adding five more exceptional companies to our team in the…

I would like to highlight that we have achieved an increase in our Net Promoter Score this year from 71 in December of 2019 to 74 currently.

…directors ​ ​ ✓ ​ ​ Aggressive annual Adjusted EBITDA targets ​ ​ ✓ ​ ​ Rigorous measures tied to Company Net Promoter Score, Organic Sales Growth and individual strategic performance in the annual incentive plan and relative earnings and…

portunity, for the Company NPS component of the 2018 Fiscal Year bonus opportunities for our NEOs. Company NPS (1) ​ ​ Level of Achievement ​ ​ Multiple of “Target” Opportunity ​ Threshold ​ ​ ​ ​ 55 ​ ​ ​ ​ ​ 50 % ​ ​ Target ​ ​ ​ ​ 65 ​ ​ ​ ​ ​ 100 %…