Avnet
avnet.com ↗In their words
“We remain committed to putting customers first and are pleased to see that focus reflected in our improving net promoter scores, which is our customer engagement scores.”
“Our most recent Net Promoter scores from October 2019 show that we've improved 97% since May 2017, putting us ahead of the B2B industry benchmarks.”
“The quarter also saw another significant increase in Americas’ Net Promoter Score, clearly indicating customer satisfaction remains on the rise.”
NPS disclosures (7)
We remain committed to putting customers first and are pleased to see that focus reflected in our improving net promoter scores, which is our customer engagement scores.
Our most recent Net Promoter scores from October 2019 show that we've improved 97% since May 2017, putting us ahead of the B2B industry benchmarks.
Avnet's Americas Net Promoter Score significantly increased during the quarter, indicating improved customer satisfaction despite macroeconomic challenges.
The quarter also saw another significant increase in Americas’ Net Promoter Score, clearly indicating customer satisfaction remains on the rise.
Our customer satisfaction in the Americas has improved significantly as evidenced by an increase in our Net Promoter Scores. And importantly supplier confidence has been restored, which is opening up new doors for growth and collaboration.
Our customers have noticed, as demonstrated by the fact that our Net Promoter Score has rebounded back to previous high levels. As a result, our Americas component business has significantly improved.
We believe this money is well spent as evidenced by our recent Net Promoter Scores as well as many verbatim comments that cited improved customer service in the America.
Retention disclosures (0)
No retention figures yet.
Lighthouse companies in Wholesale & distribution
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.