Ferguson Enterprises
ferguson.com ↗In their words
“Between 45 and 50, we are only as good as or marginally better than good competitors, we do not yet -- we have not yet managed to get it clear competitive service advantage in the UK unlike in Ferguson, where our scores of 65 do really set us upon it.”
“How we provide them with best-in-class customer service as confirmed by our very strong net promoter scores. So we are going to take a few examples here from the chart.”
“We have an enviable career structure in Ferguson, and the business has the best Net Promoter Scores in the industry, and it benchmarks strongly with some of the USA's best businesses.”
NPS disclosures (5)
How we provide them with best-in-class customer service as confirmed by our very strong net promoter scores. So we are going to take a few examples here from the chart.
We have an enviable career structure in Ferguson, and the business has the best Net Promoter Scores in the industry, and it benchmarks strongly with some of the USA's best businesses.
Our net promoter score has continued to move forward, but very pleased with that. We have to make sure that we recover that service in our price, and that’s really where it’s coming from.
Associate engagements is really good and our team has made really excellent progress in the last year driving service, really impressive improvements actually in the net promoter score in the year.
…between 45 and 50, we are only as good as or marginally better than good competitors, we do not yet -- we have not yet managed to get it clear competitive service advantage in the UK unlike in Ferguson, where our scores of 65 do really set us upon it.
Retention disclosures (0)
No retention figures yet.
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NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.