Ultrapar Participações S.A.
In their words
“We added 43 or inaugurated 43 new stations. And the churn was coincidentally also 43”
“We observe the succession rates, the NPS of our customers. So we are going more from a commodity company, to a service provision company and going into a diversification company also offering the products concerning energy.”
“We do have things beyond the financial results that show to us that we have had enhancements, the Net Promoter Score, for example, as a company, we are the company that most increased its network for the brand in the last quarter as well as in the last…”
NPS disclosures (3)
Customer satisfaction is monitored through Net Promoter Score (NPS), an indicator that measures the likelihood of a customer recommending the company, product, or service.The entrepreneurs of Ipiranga gas stations and Ultragaz resellers are…
We observe the succession rates, the NPS of our customers. So we are going more from a commodity company, to a service provision company and going into a diversification company also offering the products concerning energy.
We do have things beyond the financial results that show to us that we have had enhancements, the Net Promoter Score, for example, as a company, we are the company that most increased its network for the brand in the last quarter as well as in the last…
Retention disclosures (1)
Churn (gas stations (Ipiranga network)): 43% (Q1 2019) — “we added 43 or inaugurated 43 new stations. And the churn was coincidentally also 43”
Lighthouse companies in Wholesale & distribution
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.