Albertsons
albertsonscompanies.com ↗In their words
“I mean, we just -- our pharmacy, NPS scores last year, 54, now 81.5. And guess what, we're adding scripts every day in our pharmacy.”
“Omnichannel households increased 34% year-over-year, with retention rates over 90%”
“Retention rate of actively engaged members continues to be over 93%”
NPS disclosures (4)
Albertsons improved inventory accuracy by 17% and increased Net Promoter Score by 2 points through order-fulfillment optimization.
We're also continuing to expand utilization of AI technology in our produce departments to drive increased freshness, higher sales, and better net promoter scores.
Our execution in our stores is better. Our NPS is better.
I mean, we just -- our pharmacy, NPS scores last year, 54, now 81.5. And guess what, we're adding scripts every day in our pharmacy.
Retention disclosures (11)
Albertsons' retail media partnership with Perion aims to deepen customer loyalty and improve customer retention.
Albertsons invests in digital customer experience and loyalty program to drive e-commerce and customer retention.
Albertsons' loyalty program grows, enhancing customer retention efforts.
Albertsons' loyalty program sees growth and aims to boost customer interaction and retention.
Retention rate (Omnichannel households): 90% (Q1 2023) — “Omnichannel households increased 34% year-over-year, with retention rates over 90%”
Albertsons is pivoting to a loyalty-based business model to drive customer engagement and retention.
Retention rate (actively engaged members): 93% (Q3 2022) — “retention rate of actively engaged members continues to be over 93%”
Retention rate (actively engaged members): 93% (Q2 2022) — “we had a 93% retention rate with actively engaged members in Q2”
Retention rate (actively engaged Just for U households): 94% (Q1 2022) — “we have a 94% retention rate that engage just for U households”
Albertsons partners with Fetch Rewards to expand customer loyalty and engagement through shopper rewards.
Retention rate (Just for U loyalty program members): 93.1% (Q4 2021) — “now at 25.4 million members with a 93.1% retention rate”
Lighthouse companies in Retail & e-commerce
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.