Progress Software Corporation
progress.com ↗In their words
“Customers who start on their consumption business have actually net retention rate of over 100%”
“Our net retention rate was strong coming in at 100% up from 99% last quarter”
“100% of its revenue is recurring with a net retention rate of over 100%.”
NPS disclosures (1)
Progress is awarded SoftwareReviews Gold Medal for Managed File Transfer based on net promoter scores.
Retention disclosures (51)
Progress Software 2026: annual recurring revenue increased 1% YoY to $873M with net retention around 99–100%, indicating steady recurring demand.
Progress Software reported 99% net retention, indicating sticky, mission-critical customer base supporting recurring revenue model.
Progress projects Q4 revenue guidance while noting customers on net retention motion have net retention rate over 100%.
Progress Software reported Q3 net income of $22.8M with annualized recurring revenue of $873M; Net Retention Rate disclosed in filing.
Net revenue retention (Domo Consumption-Based): 100% — “customers who start on their consumption business have actually net retention rate of over 100%”
Progress Software reported a net retention rate of 100% with annualized recurring revenue of $868 million, up 2% year-over-year.
Progress forecasts FY2026 with net retention rate of 100% and ARR of $868 million.
Progress Software improved net retention rates, reducing AI disruption risk and indicating consistent revenue retention.
Net revenue retention (Total Company): 100% (Q2 2026) — “our net retention rate was strong coming in at 100% up from 99% last quarter”
Net revenue retention: 99.5% (Q1 FY2026 (February 28, 2026)) — “Our net retention rates have generally ranged between 99% and 100% for all periods presented.”
Net revenue retention: 99% (Q1 2026) — “NRR: 99%”
Net revenue retention: 100% (Q4 2025) — “NRR: 100%”
Net revenue retention: 101% (FY2025) — “Our net retention rates have generally ranged between 100% and 102% for all periods presented.”
Progress Software's AI focus and strong quarter have lifted its retention rate alongside upgraded 2025 forecasts.
Net revenue retention: 100% (Q4 2024) — “NRR 100+%. ... Net Retention Rate Exceeds 100%”
Net revenue retention: 101% (November 30, 2024) — “Our net retention rates have generally ranged between 100% and 102% for all periods presented.”
Net revenue retention (ShareFile): 100% (Q3 2024) — “100% of its revenue is recurring with a net retention rate of over 100%.”
Net revenue retention (ShareFile): 100% — “ShareFile is a 100% recurring revenue business with over 86,000 customers and strong net retention rates of over 100%”
Net revenue retention: 100.5% (Q2 FY2024 (May 31, 2024)) — “Our net retention rates have generally ranged between 99% and 102% for all periods presented.”
Net revenue retention: 99% (Q1 2024) — “NRR 99%”
Net revenue retention: 101% (FY2023 (ended Nov 30, 2023)) — “Net retention rates have generally ranged between 100% and 102% for all periods presented”
Progress Software reports MOVEit customer retention levels remained stable in H2 2023 despite security attacks.
Net revenue retention: 100% (Q4 2023) — “NRR 100%”
Progress recognized as a 2023 Gartner Peer Insights Customers' Choice, noted for supporting customer acquisition, retention and competitive success.
Net revenue retention: 100.6% (Q3 2023) — “Net retention rates remained above our target of +100%, at 100.6%”
Net revenue retention: 102% (Q1 FY2023) — “NRR was 102%”
Net revenue retention: 99.5% (November 30, 2022) — “Our net dollar retention rates have generally ranged between 98% and 101% for all periods presented...high net dollar retention rates illustrate our predictable and durable top line performance”
Net revenue retention: 101% (Q4 2022) — “NRR >101%”
Net revenue retention: 101.5% (Q3 2022) — “Our net dollar retention rates have generally ranged between 101% and 102% for all periods presented.”
Net revenue retention: 101.4% (Q3 2022) — “Net dollar retention rate was again over 100%, coming in at 101.4%.”
Net revenue retention: 100.9% (Q2 2022) — “Net retention rate was again over 100%, coming in at 100.9% and continues to be a key driver for the business overall.”
Net revenue retention: 101% (FY2022) — “Our net dollar retention rates have generally ranged between 100% and 102% for all periods presented.”
Retention rate: 90% (FY2021) — “90%+ renewal rates in fiscal 2021 for OpenEdge, our flagship product, as well as for our business as a whole”
Net revenue retention: 100% (FY2021) — “Our net dollar retention rates have generally ranged between 98% and 101% for all periods presented”
Net revenue retention: 100% (Q4 2021) — “our net dollar retention rate was again above 100% as customers remained committed to our products, and in many cases, expanded their use”
Net revenue retention: 100.1% (Q4 2021) — “consistently strong net retention rates of 98% -101%”
Net revenue retention: 101.4% (Q3 2021) — “Net Retention Rate has ranged between 98%-101%, with Q3 2021 at 101.4%”
Net revenue retention: 100% (Q2 2021) — “At the end of Q2, our trailing 12-month net retention rate was slightly above 100% with improvement coming from multiple products”
Net revenue retention: 100.2% (Q2 2021) — “improvement in net retention rate to above 100%, with net retention rate at 100.2%”
Net revenue retention: 98.8% (TTM ended February 28, 2021) — “Our net dollar retention rates were 98.8% and 99.1% for the trailing twelve months ended February 28, 2021 and 2020, respectively.”
Net revenue retention: 97% (Q1 2021) — “we will also remain laser-focused on delivering superior value to our customers in order to maintain our solid net dollar retention rates, which have consistently been above 97% across our portfolio”
Net revenue retention: 99.1% (Q1 2020) — “ARR Net $ Retention 99.1% Q1'20”
Net revenue retention (Chef): 95% (Q3 2020) — “Chef's net retention rate has consistently run well north of 95%. And with our own focus on customer success, Chef will contribute a very stable recurring revenue stream.”
Net revenue retention (maintenance): 90% (2020 YTD) — “Net revenue retention rate on maintenance – 74% well over 90%”
Retention rate: 90% (Q1 2020) — “our retention rates are consistently well above 90%”
Retention rate (OpenEdge): 90% (Q4 2019) — “Maintenance renewal rates continue to be strong overall over 90% for both Q4 and the full year.”
Retention rate (OpenEdge): 90% (Q4 2018) — “Maintenance renewal rate were again well over 90% for both our ISVs and enterprise customers, an important measure of the stability and strength of the business.”
Retention rate (OpenEdge Direct): 90% (Q2 2018) — “Churn in the direct business continues to be very low with maintenance renewal rates that remain well over 90%.”
Retention rate (OpenEdge): 90% (Q1 2018) — “maintenance renewal rates remained well over 90% for the quarter”
Retention rate (OpenEdge): 90% (Q1 2017) — “maintenance renewal rate for both partners and enterprises was again well above 90%”
Retention rate (OpenEdge): 90% (Q1 2016) — “renewal rate of well over 90% in the quarter”
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.