NPS Intelligence (beta)

AGNT reported a global agent Net Promoter Score of 69 in Q2 2026, down from 77.

…eXp World Holdings' NPS stepped down slightly sequentially in Q1 2026, indicating potential areas for improvement in agent satisfaction.

…eXp noted a slight sequential decline in agent net promoter scores, still in the 70s, as a barometer of agent satisfaction.

…eXp World Holdings' global agent Net Promoter Score declined to 67 in Q1 2026 from 78 in the prior-year period.

…eXp World Holdings reports agent Net Promoter Score dropped from 76 to 75 in Q3 2025.

…eXp World Holdings reported global agent NPS of 77 in Q2 2025, reflecting strong agent satisfaction and long-term value creation.

…eXp Realty's global agent Net Promoter Score improved to 77 from 76 in Q2 2025.

…eXp World Holdings reported record Agent Net Promoter Score of 78 in Q1, up from 73 in the prior period.

…eXp World Holdings maintained a strong agent net promoter score of 77, indicating high satisfaction and loyalty among its agent community.

In 2024, the Company achieved an aNPS of 76 for the year and 77 in the fourth quarter, reflecting strong agent alignment with our mission and values.

…eXp ended the third quarter of 2024 with a global agent Net Promoter Score (aNPS) of 76, up from 74 a year ago. aNPS is a measure of agent satisfaction and an important key performance indicator (KPI) given the Company’s intense focus on improving the…

…eXp Realty's global agent NPS reached 76 in Q2 2024, up from 72 a year prior, reflecting improved agent satisfaction.

This quarter, we achieved an aNPS of 76, which is a 4-point improvement compared to the second quarter of last year. This increase is a direct result of our continued investment in operational support for our agents and the enhancement to our technology…

…eXp ended the first quarter of 2024 with a global agent Net Promoter Score of 73, up from 70 a year ago. aNPS is a measure of agent satisfaction and an important key performance indicator (KPI) given the Company’s intense focus on improving the agent…

…members and launched in Australia, New Zealand, South Africa and the United Kingdom , fueling global growth. ​ ​ ​ eXp Realty ended 2023 with a global agent Net Promoter Score of 77 (out of 100), a measure of agent satisfaction, as part of the…

…eXp World Holdings earnings call references Agent Net Promoter Score performance despite industry downturn.

In 2023, our primary emphasis was on achieving operational excellence, which we monitor using agent Net Promoter Score (“aNPS”). aNPS plays a crucial role in attracting and retaining agents and teams, especially during a period marked by market…

…eXp ended the fourth quarter of 2023 with a global agent Net Promoter Score of 77, up from 73 a year ago. aNPS is a measure of agent satisfaction and an important key performance indicator (KPI) given the Company’s intense focus on improving the agent…

…eXp Realty reported global agent Net Promoter Score of 74 at end of Q3 2023, up from 71 a year ago.

So, this performance is largely due to our continued ability to increase loyalty scores with our agents, aka, our and Net Promoter Score and retained productive agents, which I’ll discuss in the next slide.

Conducting regular NPS surveys with our agents and staff since 2016 is core to delivering on our agent-centric mission, and Fred shared his wisdom with our team at this year’s Shareholder Summit.

…eXp Realty ended Q2 2023 with a global agent Net Promoter Score of 72, up from 68 a year ago.

…eXp Realty ended the second quarter of 2023 with a global agent Net Promoter Score of 72, up from 68 a year ago. NPS is a measure of agent satisfaction and an important KPI for eXp given the Company’s intense focus on improving the agent experience. ●

And I think you're seeing that in both our agent Net Promoter Score, and you're also seeing in our employee Net Promoter Score, which has also been improving.

…eXp World Holdings reports Q1 2023 results with global Net Promoter Score ending the quarter.

…is a number that we've used historically to recognize if we're at a 70 or above, things are going really well and so we're at about a 70 on our global agent net promoter score and we are actually bringing Fred Reichheld, the author of the Net Promoter…

…​ ​ ­ ​ As of December 31, 2022, agent and broker count was 86,203 ​ an increase of 21% year-over-year ​ ​ eXp Realty ended 2022 with a global Net Promoter Score of 73 (out of 100), a measure of agent satisfaction, as part of the Company’s…

…we are making to reinforce and extend our position as the most agent-centric brokerage on the planet.” “We believe Net Promoter Score (NPS) is the best way to measure our success, and we were thrilled to end the year with a global agent NPS score of…

In doing so, we have adopted many of the principles of the Net Promoter Score ® (“NPS”) across many aspects of our organization. NPS is a measure of customer satisfaction and is measured on a scale between -100 and 100.

…expanded into New Zealand in the second quarter of 2022. eXp Realty ended the second quarter of 2022 with a gl obal Net Promoter Score of 68, a measure of agent satisfaction as part of the Company’s intense focus on improving the agent experience.

…eXp Realty ended the first quarter of 2022 with a gl obal Net Promoter Score of 71, a measure of agent satisfaction as part of the Company’s intense focus on improving the agent experience.

…eXp Realty ended 2021 with a gl obal Net Promoter Score of 71, a measure of agent satisfaction as part of the Company’s intense focus on improving the agent experience. ​ Fourth Quarter and Full-Year 2021 Results – Virtual Fireside Chat The Company will…

In doing so, we have adopted many of the principles of the Net Promoter Score® (“NPS”) across many aspects of our organization. NPS is a measure of customer satisfaction and is measured on a scale between -100 and 100.

…eXp Realty ended the third quarter of 2021 with a gl obal Net Promoter Score of 69, a measure of agent satisfaction, through the Company’s intense focus on the agent experience. ​ Third Quarter 2021 Results – Virtual Fireside Chat The Company will hold…

And as a reminder, we at eXp, we run our business based on agent and employee net promoter score, so that will see ANPS and ENPS. And from our experience and how we run the business, we find that by measuring agent employee feedback scores, we’re able…

In doing so, we have adopted many of the principles of the Net Promoter Score® (“NPS”) across many aspects of our organization. NPS is a measure of customer satisfaction and is measured on a scale between -100 and 100.

…eXp Realty's Net Promoter Score for agent satisfaction reached 73, up from 70 at the end of March 2020.

In doing so, we have adopted many of the principles of the Net Promoter Score® (“NPS”) across many aspects of our organization. NPS is a measure of customer satisfaction and is measured on a scale between -100 and 100.

So Net Promoter Score looks like it's continued to increase during the first quarter, up from last year. Again, you guys have done a great job there.

…eXp Realty ended the year with a 74 global Net Promoter Score, a measure of agent satisfaction, through the Company’s intense focus on the agent experience.

In doing so, we have adopted many of the principles of the Net Promoter Score® (NPS) across many aspects of our organization. NPS is a measure of customer satisfaction and is measured on a scale between -100 and 100.

There's a big uptick there in Net Promoter Score.

It's been -- so the Net Promoter Score is probably our biggest driver for the choices that we make internally at the company to sort of support our agents and brokers in the field.

In doing so, we have adopted many of the principles of the Net Promoter Score® (NPS) across many aspects of our organization. NPS is a measure of customer satisfaction and is measured on a scale between -100 and 100.

…eXp Realty ended Q3 2020 with a 73 agent Net Promoter Score, up from 61 in the prior period.

…eXp World Holdings' agent net promoter score increased dramatically, indicating agent satisfaction on the eXp Realty platform.

In doing so, we have adopted many of the principles of the Net Promoter Score® (NPS) across many aspects of our organization. NPS is a measure of customer satisfaction and is measured on a scale between -100 and 100.

In doing so, we have adopted many of the principles of the Net Promoter Score® (NPS) across many aspects of our organization. NPS is a measure of customer satisfaction and is measured on a scale between -100 and 100.

In doing so, we have adopted many of the principles of the Net Promoter Score® (NPS) across many aspects of our organization. NPS is a measure of customer satisfaction and is measured on a scale between -100 and 100.

…eXp Realty ended Q1 with a 70 agent Net Promoter Score measuring agent satisfaction.

In doing so, we have adopted many of the principles of the Net Promoter Score® (NPS) across many aspects of our organization. NPS is a measure of customer satisfaction and is measured on a scale between -100 and 100.

In doing so, we are adopting many of the principles of the Net Promoter Score® (NPS) across many aspects of our organization. Whether it be the overall question "How likely are you to recommend eXp to your colleagues, friends or family?" or more…

…eXp Realty earned agent NPS of 68 in Q1 2019, reflecting improvements in agent experience and satisfaction.

In doing so, we are adopting many of the principles of the Net Promoter Score® (NPS) across many aspects of our organization. Whether it be the overall question "How likely are you to recommend eXp to your colleagues, friends or family?" or more…

…eXp Realty earned agent NPS of 68 in first quarter 2019, measuring agent satisfaction improvements.

In doing so, we are adopting many of the principles of the Net Promoter Score® (“NPS”) across many aspects of our organization. Whether it be the overall question "How likely are you to recommend eXp to your colleagues, friends or family?" or more…

We have started to implement the Net Promoter Score (“NPS”) into how we evaluate ourselves as a company, as well as introducing NPS into how we support our agents and manage transaction flow.

We have started to implement the Net Promoter Score (“NPS”) into how we evaluate ourselves as a company, as well as introducing NPS into how we support our agents and manage transaction flow.

We have started to implement the Net Promoter Score into how we evaluate ourselves as a company, as well as introducing NPS into how we support our agents and manage transaction flow.

We have started to implement the Net Promoter Score into how we evaluate ourselves as a company, as well as introducing NPS into how we support our agents and manage transaction flow.

We have started to implement the Net Promoter Score into how we evaluate ourselves as a company, as well as introducing NPS into how we support our agents and manage transaction flow.

The Company has conducted three NPS surveys to date and the results consistently have been in the favorable range of 73-81%. Moreover, the surveys yield substantive feedback from agents and brokers on ways in which the Company can augment and improve…

The Company has conducted three Net Promoter System surveys since the beginning of the calendar year and the results consistently have been in the favorable range of 76-81.

We have started to implement the Net Promoter Score into how we evaluate ourselves as a company, as well as introducing NPS into how we support our agents and manage transaction flow.

We have started to implement the Net Promoter Score into how we evaluate ourselves as a company, as well as introducing NPS into how we support our agents and manage transaction flow.

Retention rate (agents with co-sponsor): 10% (Q2 2026) — “Agents with a co-sponsor show 40% higher production and have 10% higher retention rate.”

Churn (zero to two transaction agents): 77.1% (Q3 2022) — “77.1% of the agents that are actually churning out of eXp...in that 0 to 2 agent category”

Churn (zero to two transaction agents): 77.1% (Q3 2022) — “77.1% of the agents that are actually churning out of eXp...in that 0 to 2 agent category”

Retention rate: 30% (Q3 2020) — “our retention has improved by 30% in Q2 and Q3”