Verticals / Payments, wealth & financial services
Payments, wealth & financial services
Payments, cards, fintech, asset and wealth management, brokers and lenders. The companies below lead this vertical in what they say publicly about customer experience: how they score, how often they report it and what they disclose about retention.
589
Companies
with a public NPS or retention disclosure
1,044
NPS disclosures
201 companies gave a number
73
Median disclosed NPS
last 3 years · 247 scores
325
Report retention
NRR, GRR, retention rate, churn or renewal
Lighthouse companies
Ranked on disclosed NPS (how often and how recently), Fortune 500 and listed status, and retention reporting. Click a card for every disclosure and its source.
SI
Square, Inc.
Payment Processing · square.com
48NPS · 2025
GRR 100% · 2025Retention 90% · 2016
“Square's Net Promoter Score of 48 in 2025 significantly surpasses PayPal's 31, demonstrating strong merchant loyalty and competitive advantage.”
Latest: bitget.com
Visa
Payment Networks · visa.com
76NPS · 2026
“Visa maintained a Net Promoter Score of 76 for the third consecutive year, with customers valuing its global network, reliability, and innovation.”
Latest: insidermonkey.com
XP Inc.
Brokerage & Wealth · xp.com.br
66NPS · 2026
GRR 70% · 2026
“XP reported a Net Promoter Score of 66 points in Q2 2026, reflecting recovery toward historical levels.”
Latest: fool.com
LPL Financial
Wealth Management · lpl.com
70NPS · 2026
Retention 98.5% · 2024Churn 5% · 2025
“LPL earned a Net Promoter® Score (NPS) of 70”
Latest: investor.lpl.com
Flywire
Payments & Fintech · flywire.com
62NPS · 2024
NRR 110% · 2026Retention 95% · 2024Churn 0.8% · 2026
“Our net promoter score of 62 in fiscal year 2022 demonstrates a strong affinity among our clients for our platform. • Strong dollar-based net retention .”
Latest: SEC 10-Q quarterly report
OF
Oportun Financial Corp
Consumer Finance · oportun.com
77NPS · 2026
NRR 142% · 2019
“We believe our strong Net Promoter® Score ("NPS") of 77 for our personal loans demonstrates our success in providing our members with effective and easy to use solutions.”
Latest: SEC 10-K annual report
OppFi Inc.
Consumer Finance · oppfi.com
73NPS · 2026
“Mission-driven Platform Significant Economic Scale Strong Fundamentals and Balance Sheet Providing best-in-class products and customer service with a 73 NPS Score1 Profit…”
Latest: SEC 8-K filing
Charles Schwab
Brokerage & Wealth Management · schwab.com
70NPS · 2026
“Charles Schwab received the highest client Net Promoter Score of 70 in the 2026 equity compensation benchmarking study.”
Latest: finance.yahoo.com
Katapult Holdings, Inc.
Point-of-Sale Financing · katapult.com
46NPS · 2026
“Our net promoter score (“NPS”) and our repeat purchase rate, defined as the percentage of in-quarter originations from existing customers, were 46% and 64% respectively, …”
Latest: SEC S-4 merger filing
LendingClub
Consumer Finance · lendingclub.com
81NPS · 2025
“Competitive Set LendingClub 16 Delivering Experiences That Keep Members Coming Back <5min Time to complete a personal loan application ~90% Of issued loans are fully auto…”
Latest: SEC 8-K filing
Affirm
Consumer Finance · affirm.com
83NPS · 2026
“Announcing Affirm's +83 Net Promoter Score”
Latest: affirm.com
Morningstar, Inc.
Investment Research · morningstar.com
48NPS · 2026
Retention 100% · 2025
“We also benefit from strong customer engagement, underscored by a 2025 net promoter score of 48. Meanwhile, PitchBook’s hybrid AI+HI (human-intelligence) approach, which …”
Latest: SEC 8-K filing
White space
21 of 35 Fortune 500 companies in payments, wealth & financial services (60%) have never said publicly that they measure NPS: not in news coverage, SEC filings or earnings calls.
FM
Fannie Mae
Fortune 500 #26
StoneX Group
Fortune 500 #31
FM
Freddie Mac
Fortune 500 #32
GS
Goldman Sachs Group
Fortune 500 #35
Morgan Stanley
Fortune 500 #38
Reports retentionGD
Galaxy Digital
Fortune 500 #72
Mastercard
Fortune 500 #130
Reports retentionAG
Apollo Global Management
Fortune 500 #132
K
KKR
Fortune 500 #145
B
BlackRock
Fortune 500 #179
Reports retentionAF
Ameriprise Financial
Fortune 500 #218
BH
Bitgo Holdings
Fortune 500 #259
Raymond James Financial
Fortune 500 #264
B
Blackstone
Fortune 500 #289
IE
Intercontinental Exchange
Fortune 500 #324
Reports retentionG
Gold.com
Fortune 500 #373
IB
Interactive Brokers Group
Fortune 500 #385
Global Payments
Fortune 500 #390
Reports retentionIE
Icahn Enterprises
Fortune 500 #401
FR
Franklin Resources
Fortune 500 #426
Reports retention
Nasdaq
Fortune 500 #443
Reports retentionChecked against every news item, SEC filing and earnings call in the database. "Reports retention" means the company publishes a retention or churn figure but no NPS.
Latest NPS disclosures
2026-10-16
60
L&T Finance reported Net Promoter Scores averaged 60 overall in Q2 FY27, with urban segments scoring higher (Personal Loans: 69, Home Loans & LAP: 68, SME: 70). uk.investing.com ↗
2026-10-13
—
Circles has achieved sustained Net Promoter Score performance in AgeTech, overcoming typical sector adoption challenges. streetinsider.com ↗
2026-10-11
66
Adyen reported a high net promoter score of 66% in its 2024 earnings, indicating strong customer satisfaction and loyalty. gurufocus.com ↗
2026-10-06
—
Paytient was recognized on Fast Company's Next Big Things in Tech list with a high Net Promoter Score and 4.9/5 TrustPilot rating. prnewswire.com ↗
2026-10-05
—
PayPo reports one of the highest Net Promoter Score ratings on the market after 4 years of BNPL operations in Romania. business-review.eu ↗
2026-09-30
—
Pinnacle Equipment Finance maintains the industry's highest Net Promoter Score after five years of growth. pnfp.com ↗
2026-09-30
70
Charles Schwab received the highest client Net Promoter Score of 70 in the 2026 equity compensation benchmarking study. finance.yahoo.com ↗
2026-09-29
—
Charles Schwab received the highest client Net Promoter Score in stock plan administration services; industry-wide client loyalty increased 15 points. prnewswire.com ↗
2026-09-29
69
Wilmington reported a customer Net Promoter Score of 69 driven by attention, client tracking, kindness, efficiency, and added value, alongside 37% revenue growth. in.investing.com ↗
2026-09-26
76
Visa maintained a Net Promoter Score of 76 for the third consecutive year, with customers valuing its global network, reliability, and innovation. insidermonkey.com ↗
2026-09-19
—
Zip Co reported customer satisfaction remains a highlight with net promoter scores disclosed in earnings call. theglobeandmail.com ↗
2026-09-18
40
Perth Mint delivered a net promoter score of 40, significantly below its target of 60, despite record profit. thewest.com.au ↗
More companies in Payments, wealth & financial services
Number of entries in brackets.
MSCI Inc.85FactSet Research Systems Inc.82DLocal Limited41Broadridge Financial Solutions, Inc.33American Express30Apollo Strategic Growth Capital28Alkami Technology, Inc.26Figma25Enfusion, Inc.23Futu22GoodRx Holdings, Inc.22StoneCo Ltd.22MarketWise20Moody's Corporation20Nasdaq, Inc.20Riskified20AssetMark Financial Holdings, Inc.19Regional Management Corp.18BitFuFu17Fusion Acquisition Corp.16Silvercrest Asset Management Group Inc.16SoFi Technologies16Westwood Holdings Group Inc16S&P Global14Corpay12Dave Inc./DE12Prospa12State Street12PayPal Holdings, Inc.11Zopa Bank11Black Knight10LendingTree, Inc.10On Deck Capital Inc10Webull10AlTi Global, Inc.9LexinFintech Holdings Ltd.9Robinhood9Synchrony Financial9Fidelity National Information Services, Inc.8Klarna Group plc8Marqeta8Paysafe8Sales Boomerang8CPI Card Group Inc.7Chase de Vere7Global Blue Group Holding AG7Metavante Holding CO7MoneyGram7Paytm7WEX Inc.7AssetMark6BREAD FINANCIAL HOLDINGS, INC.6Fiserv6GCash6Jackson Financial Inc.6Raymond James Financial, Inc.6Sezzle Inc.6Treasure Global6UP Fintech6ACI Worldwide5
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.