Black Knight
blackknight.com ↗In their words
“Black Knight integrates Surefire and Servicing Digital Solutions to enhance customer engagement and retention.”
“Black Knight addresses rising customer attrition and cash-out refinance borrower retention challenges.”
“Black Knight completes Top of Mind acquisition to help clients increase customer retention.”
NPS disclosures (0)
No NPS disclosures yet.
Retention disclosures (10)
Black Knight integrates Surefire and Servicing Digital Solutions to enhance customer engagement and retention.
Black Knight addresses rising customer attrition and cash-out refinance borrower retention challenges.
Black Knight completes Top of Mind acquisition to help clients increase customer retention.
Black Knight updates Capture solution to help loan originators increase production and improve customer retention.
Black Knight introduces customer service solution designed to deepen relationships and improve servicer retention.
Black Knight reports customer retention is falling amid refinance boom and introduces CompassCapture tool to help lenders improve retention.
Black Knight announces US Bank implementation with emphasis on customer satisfaction and retention benefits.
Black Knight launches multiple high-performance solutions emphasizing customer retention and growth for lenders and servicers.
Black Knight launches analytics platform to help lenders increase customer retention.
Black Knight introduces LoanSphere Servicing Digital solution designed to improve customer retention for servicing clients.
Lighthouse companies in Payments, wealth & financial services
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.