Dave Inc./DE
dave.com ↗In their words
“This increased the mix of member contacts that we are handling through the highly cost-effective DaveGPT platform, while contributing to a 14% sequential increase in our member success Net Promoter Scores in the quarter.”
“We recently rolled out DaveGPT,, our AI chatbot, which has produced very solid initial results, including reducing member success related costs by 13%, while also increasing contact related NPS scores by 28% in just its first 3 months.”
“Dave reports customer retention growth driven by rising Dave Card spend, which grew 25% year over year.”
NPS disclosures (9)
This increased the mix of member contacts that we are handling through the highly cost-effective DaveGPT platform, while contributing to a 14% sequential increase in our member success Net Promoter Scores in the quarter.
We recently rolled out DaveGPT,, our AI chatbot, which has produced very solid initial results, including reducing member success related costs by 13%, while also increasing contact related NPS scores by 28% in just its first 3 months.
Moreover, we actively incorporate feedback from Member satisfaction surveys, net promoter score tracking, and app ratings, all analyzed through our advanced AI 12 systems, to regularly refine our processes and optimize our products.
We also review feedback from Members via Member satisfaction surveys, net promoter score tracking and app ratings to guide process updates and optimize our products.
We also review feedback from Members via Member satisfaction surveys, net promoter score tracking and app ratings to guide process updates and optimize our products.
We also review feedback from Members via Member satisfaction surveys, net promoter score tracking and app ratings to guide process updates and optimize our products.
We also review feedback from Members via Member satisfaction surveys, net promoter score tracking and app ratings to guide process updates and optimize our products.
We also review feedback from Members via Member satisfaction surveys, net promoter score tracking and app ratings to guide process updates and optimize our products.
We also review feedback from Members via Member satisfaction surveys, net promoter score tracking and app ratings to guide process updates and optimize our products.
Retention disclosures (3)
Dave reports customer retention growth driven by rising Dave Card spend, which grew 25% year over year.
Dave's customer retention improved primarily due to rising Dave Card spend, which grew 25% year over year.
Dave Inc eliminates fees for instant transfers in ExtraCash service to enhance customer satisfaction and retention.
Lighthouse companies in Payments, wealth & financial services
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.