Flywire
flywire.com ↗In their words
“Revenue churn across enterprise clients in education and travel below 1% as of 2025”
“Revenue churn across education and travel was below 1% last year”
“Their hard work and our new solutions allow us to earn clients' trust, deliver client retention that exceeds 95% per annum, grow clients effectively, and produce a net promoter score in the 60s.”
Disclosed NPS over time
Every Net Promoter Score Flywire has published, by date.
NPS disclosures (19)
Our net promoter score of 62 in fiscal year 2022 demonstrates a strong affinity among our clients for our platform. • Strong dollar-based net retention .
Our net promoter score of 62 in fiscal year 2022 demonstrates a strong affinity among our clients for our platform. • Strong dollar-based net retention .
Our net promoter score of 62 in fiscal year 2022 demonstrates a strong affinity among our clients for our platform. • Strong dollar-based net retention .
For the year ended December 31, 2022, we had a net promoter score (NPS) of 62
For the year ended December 31, 2022, we had a net promoter score (NPS) of 62, which exceeds the average NPS of traditional financial institutions.
Their hard work and our new solutions allow us to earn clients' trust, deliver client retention that exceeds 95% per annum, grow clients effectively, and produce a net promoter score in the 60s.
Our net promoter score (NPS) score of 62 in fiscal year 2022 demonstrates a strong affinity among our clients for our platform. • Strong dollar-based net retention .
Our net promoter score (NPS) score of 62 in fiscal year 2022 demonstrates a strong affinity among our clients for our platform. • Strong dollar-based net retention .
Our net promoter score (NPS) score of 62 in fiscal year 2022 demonstrates a strong affinity among our clients for our platform. • Strong dollar-based net retention .
For the year ended December 31, 2022, we had a net promoter score (NPS) of 62, which exceeds the average NPS of traditional financial institutions.
Our net promoter score (NPS) score of 64 in fiscal year 2020 demonstrates a strong affinity among our clients for our platform. • Strong dollar-based net retention .
Our net promoter score (NPS) score of 64 in fiscal year 2020 demonstrates a strong affinity among our clients for our platform. • Strong dollar-based net retention .
Our net promoter score (NPS) score of 64 in fiscal year 2020 demonstrates a strong affinity among our clients for our platform. • Strong dollar-based net retention .
For the year ended December 31, 2020, we had a net promoter score (NPS) of 64, which exceeds the average NPS of traditional financial institutions.
…240+ Countries & Territories 2,450+ Clients Worldwide 10+ Years to Build Payment Network 600+ Global FlyMates 64 NPS score 140+ Currencies Supported As of September 30, 2021 High-stakes, high-value payments in large markets Education $660B TAM1…
Our NPS score of 64 in fiscal year 2020 demonstrates a strong affinity among our clients for our platform. • Strong dollar-based net retention .
…240+ Countries & Territories 2,400+ Clients Worldwide 10+ Years to Build Payment Network 550+ Global FlyMates 64 NPS score 130+ Currencies Supported As of June 30, 2021 High-stakes, high-value payments in large markets Education $660B TAM1 >2,000…
For fiscal year 2020, we had a net promoter score (NPS) of 64, which exceeds the average NPS of traditional financial institutions. We have grown rapidly since our founding.
For fiscal year 2020, we had a net promoter score (NPS) of 64
Retention disclosures (19)
Churn (education and travel enterprise clients): 0.8% (2025) — “revenue churn across enterprise clients in education and travel below 1% as of 2025”
Flywire reports net revenue retention of 152% with existing-merchant revenues rising 58%.
Churn (education and travel): 0.8% (FY2025) — “revenue churn across education and travel was below 1% last year”
Net revenue retention: 110% (FY2025) — “For the years ended December 31, 2025, 2024, and 2023, our annual net dollar-based retention rate was approximately 110%, 114%, and 125%, respectively.”
Net revenue retention: 114% (FY2024) — “For the year ended December 31, 2024, our annual net dollar-based retention rate was approximately 114%. For the year ended December 31, 2023, our annual net dollar-based retention rate was approximately 125%”
Net revenue retention: 120% (Q3 2024) — “if you take out Canada and all the effects of Canada, NRR for all the rest of the business continues to perform inside that historical range. So just a bit over the 120%”
Net revenue retention: 125% (FY2023) — “For the year ended December 31, 2023, our annual net dollar-based retention rate was approximately 125%. For the year ended December 31, 2022, our annual net dollar-based retention rate was approximately 124%.”
Retention rate: 95% (FY 2023) — “deliver client retention that exceeds 95% per annum”
Net revenue retention: 124% (FY2022) — “Recorded strong average annual dollar-based net revenue retention (NRR) in fiscal-year 2022 of 124%”
Net revenue retention: 100% (FY2020) — “For the year ended December 31, 2020, despite the impact of the COVID-19 pandemic on our clients and the industries we serve, our annual net dollar-based retention rate was approximately 100%.”
Net revenue retention (Education): 130% (Q3 2022 (trailing 12-month education)) — “the trailing 12-month average net revenue retention in education was over 130%, demonstrating the resilience of the education business”
Net revenue retention (Travel): 145% (Q1 2022) — “we have seen our travel clients deliver net revenue retention of greater than 145% this quarter”
Net revenue retention (Travel & B2B): 123% (2019-2021 three year average) — “123% Three year average annual dollar-based net retention rate”
Net revenue retention: 140% (FY2021) — “For the year ended December 31, 2021, our annual net dollar-based retention rate was approximately 140%. For the year ended December 31, 2020, despite the impact of the COVID-19 pandemic on our clients and the industries we serve, our annual net dollar-based retention rate was approximately 100%”
Net revenue retention: 140% (FY2021) — “NRR for this year exceeds recent pre-COVID years... 140% in 2021”
Net revenue retention: 123% (FY2019-2021) — “123% Three year average annual dollar-based net retention rate”
Net revenue retention: 118% (2018-2020 three-year average) — “118% Three year average annual dollar-based net retention rate”
Retention rate: 97% (FY2020) — “maintained strong client retention of approximately 97%”
Net revenue retention: 100% (FY2020) — “In 2020, despite the impact of COVID-19, we had annual dollar-based net retention rate of 100%”
Lighthouse companies in Payments, wealth & financial services
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.