Global Blue Group Holding AG
In their words
“In Payments, FX Solutions maintained a strong market position, with a net retention rate of 104.8% over the last four years.”
“The division increased its market share against its competitors, with a net retention rate of 102.8% over the last five years.”
“Average Gross Retention Rate and Net Retention Rate within the Payments segment was 98.2% and 104.7%”
NPS disclosures (0)
No NPS disclosures yet.
Retention disclosures (7)
Net revenue retention (Payments): 104.8% (FY23/24) — “In Payments, FX Solutions maintained a strong market position, with a net retention rate of 104.8% over the last four years.”
Net revenue retention (Tax Free Shopping Solutions): 102.8% (FY23/24) — “the division increased its market share against its competitors, with a net retention rate of 102.8% over the last five years.”
Net revenue retention (Payments): 104.7% (FY2024 (4-year average)) — “average Gross Retention Rate and Net Retention Rate within the Payments segment was 98.2% and 104.7%”
Gross revenue retention (Payments): 98.2% (FY2024 (4-year average)) — “average Gross Retention Rate and Net Retention Rate within the Payments segment was 98.2% and 104.7%”
Gross revenue retention (TFS): 99.4% (FY2024 (4-year average)) — “average Gross Retention Rate...within the TFS segment was 99.4%...For the last four financial years”
Net revenue retention (Added Value Payment Solutions): 104.7% (FY19/20-FY22/23 (4 years)) — “for Added Value Payment Solutions of 104.7%, supported by a new data-driven account management approach”
Net revenue retention (Tax Free Shopping Solutions): 103% (FY19/20-FY22/23 (4 years)) — “Net Retention Rate in the last 4 years (FY19/20-FY22/23) for Tax Free Shopping Solutions of 103.0%”
Lighthouse companies in Payments, wealth & financial services
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.