Oportun Financial Corp
oportun.com ↗In their words
“Our net promoter score is still 79. So I really like where we're at.”
“And that dynamic of creating really happy first-time customers, as you know, our Net Promoter Score is about 79 or 80, creating really happy first-time customers then creates a dynamic where many of them do have ongoing needs, and come back for larger…”
“The first is, we have a thesis and you've heard this before that we've got customers that are really, really happy with us, right, our net promoter score as you know has been in the 80% range for years.”
Disclosed NPS over time
Every Net Promoter Score Oportun Financial Corp has published, by date.
NPS disclosures (15)
We believe our strong Net Promoter® Score ("NPS") of 77 for our personal loans demonstrates our success in providing our members with effective and easy to use solutions.
We believe our strong Net Promoter® Score ("NPS") of 76 for our personal loans demonstrates our success in providing our members with effective and easy to use solutions.
We believe our strong Net Promoter® Score ("NPS") of 79 for our personal loans demonstrates our success in providing our members with effective and easy to use solutions.
We believe our strong Net Promoter® Score ("NPS"), 81, up from 79 in 2021 for our personal loans demonstrates our success in providing our members with effective and easy to use solutions.
Our net promoter score is still 79. So I really like where we're at.
We believe our strong Net Promoter® Score ("NPS") score, 79 for our personal loans and 70 for our digital banking products, demonstrates our success in providing our members with effective and easy to use solutions.
…600K members1; Net Promoter® Score of 70; and 4.7 app store rating •
And that dynamic of creating really happy first-time customers, as you know, our Net Promoter Score is about 79 or 80, creating really happy first-time customers then creates a dynamic where many of them do have ongoing needs, and come back for larger…
The first is, we have a thesis and you've heard this before that we've got customers that are really, really happy with us, right, our net promoter score as you know has been in the 80% range for years.
…approach, and, along with the speed and ease of use of our digital platform allows us to maintain a strong Net Promoter® Score, (“NPS”) that places us among the top consumer companies and is exceptional compared to legacy financial services…
Our service and superior customer value proposition have led to exceptional customer satisfaction and loyalty, as evidenced by our strong Net Promoter Score®, or NPS, averaging over 80 since 2016.
I disclosed in the script also that we're incredibly happy with the progress that we're making in NPS and mobile and that has gone from 76 to 83 in the last year.
Our service and superior customer value proposition have led to exceptional customer satisfaction and loyalty, as evidenced by our strong Net Promoter Score ® , or NPS, averaging over 80 since 2016.
Our service and superior customer value proposition have led to exceptional customer satisfaction and loyalty, as evidenced by our strong Net Promoter Score ® , or NPS, averaging over 80 since 2016.
Our service and superior customer value proposition have led to exceptional customer satisfaction and loyalty, as evidenced by our strong Net Promoter Score ® , or NPS, averaging over 80 since 2016.
Retention disclosures (2)
Net revenue retention: 142% (FY2013-2017 cohorts) — “weighted average of 142% for customer cohorts acquired from 2013 through 2017, comparing favorably to companies with best-in-class recurring revenue models”
Net revenue retention (customer cohorts acquired 2013-2017): 142% (2013-2017 cohorts) — “This high customer satisfaction and loyalty leads to a high dollar-based net retention rate, with a weighted average of 142% for customer cohorts acquired from 2013 through 2017”
Lighthouse companies in Payments, wealth & financial services
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.