Paytm
paytm.com ↗In their words
“Paytm's P2M consumers achieved an NPS of 42, the highest satisfaction score in the merchant payments space.”
“Paytm's acquisition of TicketNew noted the platform's Net Promoter Score of 0.52 as of Q1 2017.”
“Jefferies seeks clarity on user and merchant retention metrics for One 97 Communications (Paytm) as part of earnings analysis.”
Disclosed NPS over time
Every Net Promoter Score Paytm has published, by date.
NPS disclosures (2)
Paytm's P2M consumers achieved an NPS of 42, the highest satisfaction score in the merchant payments space.
Paytm's acquisition of TicketNew noted the platform's Net Promoter Score of 0.52 as of Q1 2017.
Retention disclosures (5)
Jefferies seeks clarity on user and merchant retention metrics for One 97 Communications (Paytm) as part of earnings analysis.
Jefferies notes Paytm's focus on customer retention amid regulatory challenges, with retention expected to dip.
Paytm launched Paytm First membership programme with plans to increase customer retention.
Paytm launches Paytm First, a subscription-based loyalty programme bundling offers to boost customer retention.
Paytm adds recurring payments feature designed to help increase customer retention.
Lighthouse companies in Payments, wealth & financial services
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.