Enfusion, Inc.
In their words
“Net Dollar Retention Rate (NDR) excluding involuntary churn was 116.6% in the third quarter”
“Net Dollar Retention Rate (NDR) excluding involuntary churn was 121.9% in the second quarter”
“Net Dollar Retention Rate (NDR) excluding involuntary churn was 115.8% in the first quarter”
NPS disclosures (0)
No NPS disclosures yet.
Retention disclosures (23)
Net revenue retention: 103% (FY2024) — “Net Dollar Retention Rate (NDR) was 103.0%, compared to 102.1% from December 2023.”
Churn: 6% (FY2024) — “Our Revenue Churn Rate for the years ended December 31, 2024, 2023, and 2022 was 6.0%, 7.5%, and 4.5%, respectively.”
Net revenue retention: 106.4% (FY2024) — “Our Net Dollar Retention Rate, which is described below in the section titled "Key Metrics and Financial Measures" was 106.4%, 106.4% and 115.4% for the years ended December 31, 2024, 2023, and 2022, respectively.”
Net revenue retention: 103% (Q2 2024) — “Net Dollar Retention Rate(1) ... 103.0%”
Net revenue retention: 102.9% (Q1 2024) — “Net Dollar Retention Rate(1) ... 102.9%”
Net revenue retention: 102.1% (Q4 2023) — “Net Dollar Retention Rate 111.5% 106.0% 101.7% 102.4% 102.1% for 4Q22 through 4Q23”
Churn: 7.5% (FY2023) — “Our Revenue Churn Rate for the years ended December 31, 2023, 2022, and 2021 was 7.5%, 4.5%, and 3.7%, respectively.”
Net revenue retention: 106.4% (FY2023) — “Our Net Dollar Retention Rate... was 106.4%, 115.4% and 115.0% for the years ended December 31, 2023, 2022, and 2021, respectively.”
Net revenue retention: 107.1% (Q3 2023) — “116.6% 115.4% 110.5% 106.1% 107.1% 3Q22 4Q22 1Q23 2Q23 3Q23 Net Dollar Retention Rate”
Net revenue retention: 106.1% (Q2 2023) — “121.9% 116.6% 115.4% 110.5% 106.1% 2Q22 3Q22 4Q22 1Q23 2Q23 Net Dollar Retention Rate”
Net revenue retention: 110.5% (Q1 2023) — “115.8% 121.9% 116.6% 115.4% 110.5% 1Q22 2Q22 3Q22 4Q22 1Q23 Net Dollar Retention Rate”
Churn: 4.5% (FY2022) — “Our Revenue Churn Rate for the years ended December 31, 2022, 2021 and 2020 was 4.5%, 3.7%, and 5.2%, respectively.”
Net revenue retention: 115.4% (Q4 2022) — “115.0% 115.8% 121.9% 116.6% 115.4% 4Q21 1Q22 2Q22 3Q22 4Q22 Net Dollar Retention Rate”
Net revenue retention (excluding involuntary churn): 116.6% (Q3 2022) — “Net Dollar Retention Rate (NDR) excluding involuntary churn was 116.6% in the third quarter”
Net revenue retention: 121.9% (Q2 2022) — “Net Dollar Retention Rate (NDR) excluding involuntary churn was 121.9% in the second quarter”
Net revenue retention: 115.8% (Q1 2022) — “Net Dollar Retention Rate (NDR) excluding involuntary churn was 115.8% in the first quarter”
Churn: 3.7% (Year ended December 31, 2021) — “Our Revenue Churn Rate for the years ended December 31, 2021, 2020 and 2019 was 3.7%, 5.2% and 10.1%, respectively”
Net revenue retention: 115% (Q4 2021) — “Net Dollar Retention Rate (NDR) excluding involuntary churn was 115% in the fourth quarter”
Net revenue retention: 122% (Q3 2021) — “Net Dollar Retention excluding involuntary churn was 125.9% in the third quarter; NDR including involuntary churn was 122.0%.”
Net revenue retention: 125.9% (Q3 2021) — “Net Dollar Retention excluding involuntary churn was 125.9% in the third quarter; NDR including involuntary churn was 122.0%.”
Retention rate: 98% (FY2020) — “retaining clients (2% of clients left voluntarily in 2020)”
Churn: 0.9% (FY2020) — “0.9% 2020 adjusted revenue churn”
Net revenue retention: 122.4% (Q2 2021) — “Net Dollar Retention Rate (122.4%, 119.6% and 111.3% as of June 30, 2021, December 31, 2020 and December 31, 2019, respectively)”
Lighthouse companies in Payments, wealth & financial services
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.