Marqeta
marqeta.com ↗In their words
“Dollar-based net revenue retention of 144% for the year ended December 31, 2022”
“Our dollar-based net revenue retention of 175% for the year ended December 31, 2021. Our dollar-based net revenue retention was over 200% for each of the years ended December 31, 2020, and 2019.”
“Marqeta's new Chief Product Officer is expected to focus on customer retention and margin expansion.”
NPS disclosures (0)
No NPS disclosures yet.
Retention disclosures (8)
Marqeta's new Chief Product Officer is expected to focus on customer retention and margin expansion.
Marqeta's AI fraud scoring upgrade expected to help reduce false declines and improve customer retention.
Marqeta focuses on customer retention and expanding wallet share, but faces concentration risk with major clients.
Marqeta focuses on increasing customer loyalty and retention through improved user experience.
Marqeta discusses embedded finance as a strategy to improve customer loyalty and retention through extended customer value.
Net revenue retention: 144% (FY2022) — “dollar-based net revenue retention of 144% for the year ended December 31, 2022”
Net revenue retention: 175% (FY2021) — “Our dollar-based net revenue retention of 175% for the year ended December 31, 2021. Our dollar-based net revenue retention was over 200% for each of the years ended December 31, 2020, and 2019.”
Net revenue retention: 200% (FY2020) — “dollar-based net revenue retention of over 200% for each of the years ended December 31, 2019 and 2020”
Lighthouse companies in Payments, wealth & financial services
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.