ACI Worldwide
aciworldwide.com ↗In their words
“RPS program continues its near 100% renewal rate with 25% to 30% value uplift”
“Virtually 100% renewal rate into our new technology”
“High customer retention rate of ~98%”
NPS disclosures (0)
No NPS disclosures yet.
Retention disclosures (5)
ACI Worldwide discusses the importance of digital transformation and strong customer relationships for improving cash flow.
ACI Worldwide transforms payments solutions for Chile's largest acquirer to increase customer retention.
Retention rate (RPS program): 100% (FY2018) — “RPS program continues its near 100% renewal rate with 25% to 30% value uplift”
Retention rate: 100% (Q3 2018) — “virtually 100% renewal rate into our new technology”
Retention rate (Official Payments): 98% — “High customer retention rate of ~98%”
Lighthouse companies in Payments, wealth & financial services
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.