BitFuFu
bitfufu.com ↗In their words
“Our exceptional net dollar retention rate of nearly 120% for the third quarter of 2025, a clear indicator of the robust health and growth within our existing client base”
“BitFuFu's cloud mining net dollar retention fell to 24.1%, showing client order reductions.”
“The substantial year-over-year decrease in the Cloud Mining revenue also resulted in a low net dollar retention rate of 24.1% for the second quarter of 2026, primarily reflecting reduced order volumes from existing customers.”
NPS disclosures (0)
No NPS disclosures yet.
Retention disclosures (17)
BitFuFu reports Q2 2026 earnings with net dollar retention declining.
BitFuFu's cloud mining net dollar retention fell to 24.1%, showing client order reductions.
Net revenue retention (Cloud Mining Solutions): 24.1% (Q2 2026) — “The substantial year-over-year decrease in the Cloud Mining revenue also resulted in a low net dollar retention rate of 24.1% for the second quarter of 2026, primarily reflecting reduced order volumes from existing customers.”
Net revenue retention: 85.7% (Q1 2026) — “BitFuFu realized a net dollar retention rate of 85.7% for the first quarter of 2026”
Net revenue retention (cloud-mining service): 100.7% (2025) — “We had realized a net dollar retention rate of 100.7% for 2025 calculated by dividing the amount of recurring revenue in 2025 by the amount of revenue in 2024.”
Net revenue retention: 100% (FY2025) — “BitFuFu realized a net dollar retention rate of 100% for 2025”
Net revenue retention: 118.8% (Q3 2025) — “BitFuFu realized a net dollar retention rate of 118.8% for the third quarter of 2025, which was calculated by dividing the amount of recurring revenue in the third quarter of 2025 by the amount of revenue in the third quarter of 2024”
Net revenue retention (cloud mining): 120% (Q3 2025) — “our exceptional net dollar retention rate of nearly 120% for the third quarter of 2025, a clear indicator of the robust health and growth within our existing client base”
Net revenue retention: 59.5% (Q2 2025) — “BitFuFu realized a net dollar retention rate of 59.5% for the second quarter of 2025, which was calculated by dividing the amount of recurring revenue in the second quarter of 2025 by the amount of revenue in the second quarter of 2024”
Net revenue retention: 63% (Q1 2025) — “BitFuFu realized a net dollar retention rate of 63.0% for the first quarter of 2025, which was calculated by dividing the amount of recurring revenue in the first quarter of 2025 by the amount of revenue in the first quarter of 2024”
Net revenue retention (Cloud-mining service (recurring revenue)): 117.1% (FY2024) — “We had realized a net dollar retention rate of 117.1% for 2024 calculated by dividing the amount of recurring revenue in 2024 by the amount of revenue in 2023.”
Net revenue retention: 117.1% (FY 2024) — “BitFuFu realized a net dollar retention rate of 117.1% for the whole year of 2024, which was calculated by dividing the amount of recurring revenue in 2024 by the amount of revenue in 2023”
Net revenue retention (cloud-mining solutions customers): 95.6% (Q3 2024) — “BitFuFu realized a net dollar retention rate of 95.6% for the third quarter of 2024”
Net revenue retention (cloud-mining customers): 103% (Q2 2024) — “BitFuFu realized a net dollar retention rate of 103% for the second quarter of 2024”
Net revenue retention (cloud-mining): 140% (FY2023) — “BitFuFu had realized a net dollar retention rate of 140% for 2023, calculated by dividing the amount of recurring revenue in 2023 by the amount of revenue in 2022.”
Net revenue retention (cloud-mining): 87.2% (FY2022) — “BitFuFu had realized a net dollar retention rate of 87.2% for 2022, calculated by dividing the amount of recurring revenue in 2022 by the amount of revenue in 2021.”
Net revenue retention (cloud mining service): 87.2% (FY2022) — “BitFuFu had realized a net dollar retention rate of 87.2% for 2022, calculated by dividing the amount of recurring revenue in 2022 by the amount of revenue in 2021.”
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.