LendingClub
lendingclub.com ↗In their words
“Competitive Set LendingClub 16 Delivering Experiences That Keep Members Coming Back <5min Time to complete a personal loan application ~90% Of issued loans are fully automated 83% Of our members want to do more with us 81 Net Promoter Score (vs.”
“LendingClub exceeds Q1 earnings expectations; digital marketplace positioning strengthened by high Net Promoter Score of 80.”
“• Borrower product and platform innovation drove conversion and retention higher, increased 24 hour approval rates from 67% in 2018 to 77% in 2019, and drove LendingClub’s Net Promoter Score to 80.”
Disclosed NPS over time
Every Net Promoter Score LendingClub has published, by date.
NPS disclosures (24)
Our high net promoter score reflects the strong affinity our members have for our brand and the value we provide. In fact, many of our members return to us for a subsequent personal loan and/or to increase their savings through other loan products, like…
…Competitive Set LendingClub 16 Delivering Experiences That Keep Members Coming Back <5min Time to complete a personal loan application ~90% Of issued loans are fully automated 83% Of our members want to do more with us 81 Net Promoter Score (vs.
LendingClub has a very high net promoter score and customers rate it 4.83 stars out of five.
Our high net promoter score reflects the strong affinity our members have for our brand and the value we provide. In fact, many of our members return to us for a subsequent personal loan and/or to increase their savings through other loan products, like…
LendingClub exceeds Q1 earnings expectations; digital marketplace positioning strengthened by high Net Promoter Score of 80.
Our high net promoter score reflects the strong affinity our members have for our brand and the value we provide. In fact many of our members return to us for a subsequent personal loan and/or to increase their savings through other loan products, like…
Our high net promoter score reflects the strong affinity our members have for our brand and the unique value we provide. In fact many of our members return to us for a subsequent loan and/or to increase their savings through a deposit product, and these…
Our high net promoter score reflects the strong affinity our members have for our brand and the unique value we provide. In fact many of our members return to us for a subsequent loan and these “repeat members” have very low acquisition costs for us and…
Our high net promoter score reflects the strong affinity our members have for our brand. With the acquisition of Radius, we are able to offer additional banking services designed to deliver even more savings, driving increased customer loyalty and…
Our high net promoter score reflects the strong affinity our members have for our brand. With the acquisition of Radius, we are able to offer additional banking services designed to deliver even more savings, driving increased customer loyalty and…
• Borrower product and platform innovation drove conversion and retention higher, increased 24 hour approval rates from 67% in 2018 to 77% in 2019, and drove LendingClub’s Net Promoter Score to 80.
• Data driven innovation in demand generation helped grow applications, improve conversion and retention, and drive business model efficiency.
…Net Promoter Score rises to 78.4 in 2018, up from 71.4 in 2017 ▪ Record loan servicing portfolio of $13.7B Business model resilience enabled LendingClub to use credit, price, mix and scale to rapidly adapt. ▪
At the same time, our focus on efficiency reduced the time to issue a loan and increased our Net Promoter Score to 78 - the highest in the company’s history.
LendingClub consistently receives Net Promoter Scores in the high 70s, significantly surpassing traditional financial institutions.
• Achieved a net promoter score from borrowers (measuring their customer satisfaction) of 71, significantly exceeding that of the industry;
…on aggregator sites2 Credit Karma LendingTree National 2M+ $31B+ 10M Reach Customers Originated Applicants Annually Net Promoter Score of 71 Compared to 20-30 NPS for regional and national banks1 We have built a successful business at scale 29 1)…
Borrowers have validated our approach with an aggregate Net Promoter Score (1) in the 70 s since we began surveying borrowers in January 2013 , which places us at the upper end of customer satisfaction ratings for traditional financial service companies.
Borrowers have validated our approach with an aggregate Net Promoter Score in the 70s since we began surveying borrowers in January 2013, which places us at the upper end of customer satisfaction ratings for traditional financial service companies.
Borrowers have validated our approach with an aggregate net promoter score (NPS) (1) in the 70s since we began surveying borrowers in January 2013, which places us at the upper end of customer satisfaction ratings for traditional financial services…
Borrowers have validated our approach with an aggregate net promoter score (NPS) (1) in the 70s since we began surveying borrowers in January 2013, which places us at the upper end of customer satisfaction ratings for traditional financial services…
Borrowers have validated our approach with a net promoter score (NPS) (1) in the 70s since we began surveying borrowers in January 2013, which places us at the upper end of customer satisfaction ratings for traditional financial services companies.
Borrowers have validated our approach with a net promoter score (NPS) (1) in the 70s since we began surveying borrowers in January 2013, which places us at the upper end of customer satisfaction ratings for traditional financial services companies.
Borrowers have validated our approach with a net promoter score (NPS) (1) in the 70s since we began surveying borrowers in January 2013, which places us at the upper end of customer satisfaction ratings for traditional financial services companies.
Retention disclosures (0)
No retention figures yet.
Lighthouse companies in Payments, wealth & financial services
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.