Paysafe
In their words
“Our net revenue retention with enterprise merchants remains above 100%”
“Our net revenue retention in the quarter was 103%, further proving that our efforts to sell additional products and services to existing customers drives higher revenue per merchant”
“We saw 103% net revenue retention through Q3 year to date, which has been supported by the work we've done to realign our account management resources”
NPS disclosures (1)
We also increased our customer service NPS score by implementing enhanced automation and next-gen customer service tools. These improvements throughout 2023 have resulted in increased growth and engagement in our classic digital wallet.
Retention disclosures (7)
Merchants using Paysafe's payment solutions report higher conversion rates and improved customer retention.
Net revenue retention (enterprise merchants): 100% (Q3 2024) — “our net revenue retention with enterprise merchants remains above 100%”
Net revenue retention: 103% (Q2 2024) — “our net revenue retention in the quarter was 103%, further proving that our efforts to sell additional products and services to existing customers drives higher revenue per merchant”
Net revenue retention: 103% (Q3 2023 year-to-date) — “we saw 103% net revenue retention through Q3 year to date, which has been supported by the work we've done to realign our account management resources”
Net revenue retention (enterprise clients): 100% (Q2 2023 year-to-date) — “net revenue retention of our enterprise clients greater than 100% year-to-date compared to a negative net retention a year ago”
Churn (classic digital wallets): 1.5% (FY2022) — “1.5 percentage point improvement in our churn rate since the beginning of 2022”
Paysafe study finds checkout and payment experience influence customer retention and merchant customer acquisition.
Lighthouse companies in Payments, wealth & financial services
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.