NPS Intelligence (beta)

Disclosed NPS & retention by vertical

Nasdaq, Inc.

Payments, wealth & financial servicesStock ExchangeNDAQFortune 500 #443
nasdaq.com ↗
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Latest disclosed NPS
no score published
0
NPS entries
0 with a number
110%
NRR
23 Apr 2026
97%
GRR
24 Oct 2024

In their words

“Net revenue retention (Financial Crime Management Technology): 110% (Q1 2026) — “Financial client management technology revenue grew 21% in the quarter. with AR growth of 17% and net revenue retention of 110%.”
— Sarah Youngwood, Chief Financial Officer, Nasdaq, Inc. · Earnings call, Q1 2026 · 23 Apr 2026
“Net revenue retention (Financial Crime Management Technology): 112% (Q4 2025) — “Net revenue retention was 112%, reflecting strong client engagement.”
— Sarah Youngwood, Chief Financial Officer, Nasdaq, Inc. · Earnings call, Q4 2025 · 29 Jan 2026
“Net revenue retention (Financial Crime Management Technology): 111% (Q3 2025) — “Net revenue retention was 111%, reflecting strong client engagement, supported by the increasing adoption of the GenAI entity Research Copilot and targeted typology analytics.”
— Sarah Youngwood, Chief Financial Officer, Nasdaq, Inc. · Earnings call, Q3 2025 · 21 Oct 2025

NPS disclosures (0)

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Retention disclosures (20)

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25 Jul 2026
Retention110%

Nasdaq Financial Crime Management Technology revenue grew 22% in Q2 2026 with net revenue retention of 110%.

— reported by fool.com · 25 Jul 2026
fool.com ↗
17 May 2026
Retention110%

Nasdaq's Financial Crime Management Technology division reported 21% revenue growth with net revenue retention of 110% in the quarter.

— reported by morningstar.com · 17 May 2026
morningstar.com ↗
23 Apr 2026
NRR110%

Net revenue retention (Financial Crime Management Technology): 110% (Q1 2026) — “Financial client management technology revenue grew 21% in the quarter. with AR growth of 17% and net revenue retention of 110%.”

— Sarah Youngwood, Chief Financial Officer, Nasdaq, Inc. · Earnings call, Q1 2026 · 23 Apr 2026
Earnings call, Q1 2026 ↗
29 Jan 2026
NRR112%

Net revenue retention (Financial Crime Management Technology): 112% (Q4 2025) — “Net revenue retention was 112%, reflecting strong client engagement.”

— Sarah Youngwood, Chief Financial Officer, Nasdaq, Inc. · Earnings call, Q4 2025 · 29 Jan 2026
Earnings call, Q4 2025 ↗
21 Oct 2025
NRR111%

Net revenue retention (Financial Crime Management Technology): 111% (Q3 2025) — “Net revenue retention was 111%, reflecting strong client engagement, supported by the increasing adoption of the GenAI entity Research Copilot and targeted typology analytics.”

— Sarah Youngwood, Chief Financial Officer, Nasdaq, Inc. · Earnings call, Q3 2025 · 21 Oct 2025
Earnings call, Q3 2025 ↗
20 Oct 2025
Retention

Nasdaq's AI surveillance upgrade could support client retention and acquisition efforts.

— reported by simplywall.st · 20 Oct 2025
simplywall.st ↗
28 Apr 2025
NRR114%

Net revenue retention (Financial Crime Management Technology): 114% — “Financial Crime Management Technology business, which generated 23% ARR growth with 114% net revenue retention.”

— Nasdaq, Inc. · SEC proxy statement · filed 28 Apr 2025
SEC proxy statement ↗
24 Apr 2025
NRR113%

Net revenue retention (Financial Crime Management Technology): 113% (Q1 2025) — “Net revenue retention was a 13%, reflecting strong client engagement. Including the continued adoption of the Gen AI entity research copilot, and targeted typology analytics.”

— Sarah Youngwood, Chief Financial Officer, Nasdaq, Inc. · Earnings call, Q1 2025 · 24 Apr 2025
Earnings call, Q1 2025 ↗
29 Jan 2025
NRR114%

Net revenue retention (Financial Crime Management Technology (Nasdaq Verafin)): 114% (Q4 2024) — “Financial Crime Management Technology generated 23% ARR growth with 114% net revenue retention.”

— Nasdaq, Inc. · SEC 8-K filing · filed 29 Jan 2025
SEC 8-K filing ↗
24 Oct 2024
GRR97%

Gross revenue retention (AxiomSL and Calypso): 97% (Q3 2024) — “Combined gross revenue retention was 97% and net revenue retention was 111%.”

— Nasdaq, Inc. · SEC 8-K filing · filed 24 Oct 2024
SEC 8-K filing ↗
24 Oct 2024
NRR114%

Net revenue retention (Financial Crime Management Technology): 114% (Q3 2024) — “Financial Crime Management Technology had ARR growth of 24% with 114% net revenue retention”

— Nasdaq, Inc. · SEC 8-K filing · filed 24 Oct 2024
SEC 8-K filing ↗
25 Jul 2024
NRR111%

Net revenue retention (AxiomSL and Calypso combined): 111% (Q2 2024) — “combined ARR growth of 14% and net revenue retention of 111% would be unchanged”

— Sarah Youngwood, Chief Financial Officer, Nasdaq, Inc. · Earnings call, Q2 2024 · 25 Jul 2024
Earnings call, Q2 2024 ↗
25 Apr 2024
Churn1%

Churn (Capital Access Platforms (overall)): 1% (Q1 2024) — “5% growth from our existing clients and a strong 3% from new clients, cross-sell and other product innovations, with churn at a low 1% level”

— Sarah Youngwood, Chief Financial Officer, Nasdaq, Inc. · Earnings call, Q1 2024 · 25 Apr 2024
Earnings call, Q1 2024 ↗
25 Apr 2024
NRR111%

Net revenue retention (AxiomSL and Calypso): 111% (Q1 2024) — “Combined gross revenue retention was 96% and net revenue retention was 111%.”

— Nasdaq, Inc. · SEC 8-K filing · filed 25 Apr 2024
SEC 8-K filing ↗
25 Apr 2024
GRR96%

Gross revenue retention (AxiomSL and Calypso): 96% (Q1 2024) — “Combined gross revenue retention was 96% and net revenue retention was 111%.”

— Nasdaq, Inc. · SEC 8-K filing · filed 25 Apr 2024
SEC 8-K filing ↗
18 Oct 2023
NRR113%

Net revenue retention (Adenza): 113% (Q3 2023) — “Adenza maintains solid growth in net revenue retention at 97.4% and 113%, respectively”

— Adena Friedman, Chair and Chief Executive Officer, Nasdaq, Inc. · Earnings call, Q3 2023 · 18 Oct 2023
Earnings call, Q3 2023 ↗
19 Jul 2023
NRR115%

Net revenue retention (Adenza): 115% (H1 2023) — “gross and net revenue retention at 98% and 115%, respectively”

— Adena Friedman, Chair and Chief Executive Officer, Nasdaq, Inc. · Earnings call, Q2 2023 · 19 Jul 2023
Earnings call, Q2 2023 ↗
19 Jul 2023
GRR98%

Gross revenue retention (Adenza): 98% (H1 2023) — “maintained strong Annualized Recurring Revenue or ARR growth in the high teens...underpinned by continued strength in gross and net revenue retention at 98% and 115%, respectively”

— Adena Friedman, Chair and Chief Executive Officer, Nasdaq, Inc. · Earnings call, Q2 2023 · 19 Jul 2023
Earnings call, Q2 2023 ↗
12 Jun 2023
NRR115%

Net revenue retention (Adenza): 115% — “loyal and growing client base with 98% gross and 115% net revenue retention”

— Nasdaq, Inc. · SEC 8-K filing · filed 12 Jun 2023
SEC 8-K filing ↗
12 Jun 2023
GRR98%

Gross revenue retention (Adenza): 98% — “loyal and growing client base with 98% gross and 115% net revenue retention”

— Nasdaq, Inc. · SEC 8-K filing · filed 12 Jun 2023
SEC 8-K filing ↗

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About these figures

Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.

NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.