Zopa Bank
zopa.com ↗In their words
“Zopa reported a strong NPS of 75 following its pivot to a full banking licence.”
“UK digital bank Zopa reported a Net Promoter Score of 75 and increased customer depth with 25% using multiple products.”
“Zopa Bank reported an NPS of 72 in its first full year of profitability in 2023.”
Disclosed NPS over time
Every Net Promoter Score Zopa Bank has published, by date.
NPS disclosures (11)
Zopa reported a strong NPS of 75 following its pivot to a full banking licence.
UK digital bank Zopa reported a Net Promoter Score of 75 and increased customer depth with 25% using multiple products.
Zopa Bank reported an NPS of 72 in its first full year of profitability in 2023.
Zopa Bank reports first full year profit with strong Net Promoter Score of 72, alongside 14.9% deposit growth.
Zopa Bank maintained a strong net promoter score of 72 in its first full year of profitability.
Zopa Bank CEO emphasizes NPS as a strategic priority across all products in preparation for London IPO.
UK digital bank Zopa surpasses £250M revenue ARR while maintaining an industry-leading Net Promoter Score of 82 as of end H1 2023.
Zopa Bank raised £75m in funding and maintains an NPS of 82, indicating high customer satisfaction since its 2020 launch.
Zopa Bank has built a strong reputation for customer satisfaction with an impressive net promoter score.
Zopa secured £75m in funding and exceeded 1 million customers while maintaining an NPS of 82, the main market index of customer satisfaction.
UK digital bank Zopa maintains industry leadership position with net promoter score of 83.
Retention disclosures (0)
No retention figures yet.
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.