UP Fintech
In their words
“The retention rate of our local users with assets remain at 99%”
“The overall retention rate for users with assets, as well as the retention rate for mainland China users in the first half of this year has remained above 99%.”
“Funded account retention rate exceeded 98% this quarter, demonstrating user's confidence and trust in our platform.”
NPS disclosures (0)
No NPS disclosures yet.
Retention disclosures (6)
Retention rate (Singapore users with assets): 99% (Q3 2023) — “The retention rate of our local users with assets remain at 99%”
Retention rate: 99% (H1 2023) — “the overall retention rate for users with assets, as well as the retention rate for mainland China users in the first half of this year has remained above 99%.”
Retention rate: 98% (Q3 2022) — “Funded account retention rate exceeded 98% this quarter, demonstrating user's confidence and trust in our platform.”
Retention rate: 99% (Q2 2022) — “Funded account retention rate exceeded 99% this quarter, demonstrating user's confidence and trust in our platform.”
Retention rate: 98% (Q4 2020) — “quarterly retention rates around 98% through our operating history”
UP Fintech launches Fund Mall wealth management product, expecting it to enhance customer retention and diversify income streams.
Lighthouse companies in Payments, wealth & financial services
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.